Experience Ambassador Officer

JLL supports the Whole You, personally and professionally.

Key Responsibilities
Experience Ambassadors will bring this to life for colleagues and the business through the delivery of the following:
Employee Experience & Support
Change Management
Engagement & Community Building
Communication, Feedback & Business Insight

The Experience Ambassador will be responsible for managing a range a tasks such as but not limited to:
Desks, Team spaces, Community areas, Meeting rooms and communal areas such as transfer floors/lift lobbies

**Community engagement**:
You will base yourself within the business and be recognised as the “go-to” person for anything work related.
The role is defined by working to the following key principals:
Deliver an exceptional customer experience to our client’s colleagues.
Take ownership of all services that support colleagues within the workplace
Build relationships with key stakeholders & encourage interaction between colleagues
Understand the needs of the business or need for your support
Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workplace environment

Person Specification/Requirements
At least 4 to 5 years of experience within 5 stars hotels in Guest Relations or Reception is a must,
At least 1 year of experience within a Front of House or Colleague Experience role in a corporate environment
Self-motivated individual committed to service excellence
Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods
Ability to demonstrate empathy, excellent customer service and practical skills
Skilled in guest/client service and confident in striving for excellence
Operational knowledge of all reception services and standard operating procedures
Must have excellent organisational skills and good attention to detail
Must be computer literate including MS office
Ability to use own initiative and takes ownership
Professional and high standard telephone etiquette
Should have an excellent and positive “can do attitude” and a great team player and supporter
Able to work in a busy and pressurised environment providing a discreet and personalised service.
Very well presented

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.