French Voice and Non Voice Agents

Job title : voice and non voice agent Industry: Exhibitions Working Hours : fixed morning shifts Days Off : Fri,Sat or Sat,Sun Experience: CS experience is a must Educational Background: Grads Net Salary : 7550 EGP Paid Training Period Location : Abbasia **Salary**: E£7,500.00 per month

**Voice Digital Coach responsibilities** - Analyse reported issues to identify its nature (portal, process or service connectivity) and re-direct to the appropriate entity. - Troubleshoot reported issues on different tools (Hookah, Gini, LOIS, CIS, Webadmin, BTD Tools). - Support customers on portal usage by carrying out quick demos where required. - Provide...

**About the role**: **Voice Digital Coach responsibilities** - Analyse reported issues to identify its nature (portal, process or service connectivity) and re-direct to the appropriate entity. - Troubleshoot reported issues on different tools (Hookah, Gini, LOIS, CIS, Webadmin, BTD Tools). - Support customers on portal usage by carrying out quick demos where...

**About the role**: The Voice Digital Coach is responsible for delivering comprehensive support to end-users utilizing digital tools. Key responsibilities include addressing customer queries, gathering feedback, suggesting improvements, guiding portal users through functionalities, and providing periodic support information and statistics to the Digital...

**Responsibilities**: - Fault management including TT handling and fault localization within SLA - DT MOP preparation and CR Implementation - Configuration activities for new services - Incident recovery within SLA - Preventive and corrective maintenance activities - Network configuration audits - Voice core nodes SW updates and Upgrades - Acceptance test...

We are looking for Voice Network Engineer to join our start-up, to ensure that ZIWO's services—both our internally critical and our externally-visible systems—have reliability and uptime appropriate to customers' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance of our Voice Solution. This role will be...

**About the role**: - provide professional technical support for all Voice issues received - provide updates to the customer as needed to meet performance objectives - perform technical and management escalation in line with the company policy - ensure cases are allocated to the most appropriate next level/organization as part of the case flow process -...

Investigate and troubleshoot integration and performance issues. - Initiate changes and upgrades according to vendors’ recommendations. - Assess the impact of changes. - Prepare Scope-of-Work for changes. - Monitor and size product licensing. - Integrate and troubleshoot call recording solutions. - Troubleshoot Gateways, CUBE, and SIP trunks. - Prepare RCA...

**( Launching Accounts 2nd Wave)** **Work Location: Abbassia Square.** **Educational background: Graduates ( Males)** **Previous Experience in call center is must.** **Language level: B2 up to C1** **Social, Medical Insurance** **Job Types**: Full-time, Permanent **Education**: - Bachelor's (preferred) **Experience**: - Call Center: 1 year...

**About the role**: About the role Provide right on-time, first time configurations of different voice services on multiple platforms to establish/develop voice network for Orange Business Services customers. **Responsibilities**: - Configure Oracle ACME SBC for customer SIP trunks. - Configure Ribbon PSX/eSBC for customer access. - Implementation of...