Client Service Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

As a Client Service Manager, you will handle key client relationships and deliver to the requirements of the contract by being the Key Point of Contact for clients on routine deliverables & requests, offering good levels of strategic & relevant marketing insights to clients through storytelling and emphasizing applicability of Worldpanel data.

You will also contribute to the growth of the clients’ business within Worldpanel by identifying potential revenue opportunities from ad-hoc projects, new categories, new initiatives (e.g Shopper, PanelVoice, etc.) mainly from existing clients.

What's in it for you
- Employee Assistance Programme
- Hybrid working days (3 days a week in the office)
- Support with commuting packages (Careem + Parking Reimbursement)
- Life insurance (for all the permanent employees)
- Access to discounts on selected global services or products
- Access to the global Leadership & Development offer (LinkedIn learning, internal learning Academies, People Development programs)

Role Requirements & Capabilities

Client Relationship
- Understand what the client’s overall goals and objectives are and the role that different departments/individuals are playing in achieving these
- Own the practical, day to day management of the delivery of the contracted service with respect to the quality, speed and volume of data.
- Maintain existing and develop new relationships with clients, seeking to extend your network of valuable contacts beyond the insight team.

Account Handling
- Anticipate client demands and proactively find solutions, rather than just answering requests.
- Communicate effectively with senior management ensuring that they are kept up to date with client issues and developments.
- Manage appropriate inductions and training programmes with clients.

Analysis & Insight
- Full knowledge of basic and advanced Worldpanel analysis.
- Take briefs from clients, and handle the production of appropriate materials/presentations/written documentation in response to the brief.
- Demonstrate insight to clients by highlighting implications to their business & offering actionable recommendations.
- Deliver presentations with recommendations that actively seek to meet the objectives of the client’s brief.

Team, People & Self Development
- Take part in own performance management using the online appraisal system.
- Assist in mentoring junior team members - sharing knowledge, encouraging a culture of learning and positive development.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Country

Egypt

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.