Enterprise Projects Lead

**Role Overview**:
As a Project Manager supporting Vodafone Enterprise solutions, you will serve as the primary point of contact for customers, ensuring seamless project execution and exceptional service delivery. Your role will involve managing the lifecycle of mobility initiatives, from planning and implementation to ongoing support and optimization.
You will also be tasked with ensuring delivery of Vodafone Enterprise solutions through the effective and efficient initiation, planning, monitoring and control, implementation, and closure of projects.

**Key accountabilities and decision ownership**:
**Overall Projects Management**:

- Coordinate a virtual project team consists of different work streams (steering committee, Commercial, GSMs, technology, operations, MIS & Finance) while working closely with the acquired (Account project manager) and their management team.
- Document high level and detailed process and data flows including relevant policies, which enable upgrade, the current process.
- Participate with Technical and Engineering teams to provide feedback on systems designs and developments.
- Estimate resource requirements and miscellaneous project budgets.
- Coordinate Critical tasks in the projects plan that may cause risk if failed to the management team and the acquired account.
- Work closely with the acquired account to define & implement the scope of work. Then, define the detailed requirement and investigate the feasibility with the different stakeholders.
- Planning for the critical milestones and highlight any early risks that might affect the delivery date to the project steering committee & account team.
- Provide the acquired account with a back-up plans that ensures delivery on time to gain the account trust in the account management team (reliability)
- Manage the pre-launch workshops between our technology teams and product team to ensure the systems compatibilities and securities restrictions.

**Communications & Discussions**:

- Notify management of jeopardy situations and take necessary actions to meet project deadlines.
- Ensure great communication flow between team members on project level. Ensure entire teams are regularly updates on the big picture on what has been achieved and delivered within the acquired account.
- Define with them the major activities, due dates, responsibilities, and milestones. Make sure that the roles and responsibilities are not defined from one to another, especially with Vodafone multi-services complexity.
- Arrange regular Project Review meeting to track progress against plan and drive for mitigation where needed.
- Give the utmost support to the account teams to accelerate the implementation and to avoid and failure in the delivery date.
- Drive for mitigation of any blockage in the implementation project where appropriate or escalate risks and issues.
- Raise any issues/challenges/risks facing the solutions projects with the steering committee and cascade down to the project team with any new decisions or changes.
- Early Identification for any deviations in the project plan or during implementation so we can have fast corrective actions.
- Think of creative approaches to ease any complexities facing the project launch date.
- Ensure that affected users agree and can implement the proposed process.

**Key performance indicators**:

- Support the definition of appropriate KPIs and metrics to monitor progress towards the agreed scope of work.
- Gather and analyze data to prepare projects status reports indicating the progress achieved, milestones completed outstanding issues and budget expended.
- Project Delivery Timeliness: Track the percentage of projects completed on or before the scheduled deadline.
- Issue Resolution Time: Monitor the average time taken to resolve customer issues or project-related challenges.
- Change Request Resolution Effectiveness: The percentage of change requests successfully resolved to the customer’s satisfaction within a specified timeframe Purpose, to reflect the project manager’s responsiveness and their ability to navigate service design limitations while maintaining customer satisfaction. Use of proactive communication and collaboration with customers to ensure their requirements are met.

**Core competencies, knowledge, and experience**:

- Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
- Ability to manage multiple projects simultaneously while maintaining attention to detail. Passionate about exceeding expectations.
- Create and deliver new products, services, and ways of working that delight our customers.
- Work across Vodafone to achieve the best outcome for customers, employees, and shareholders.
- Excellent presentation skills, Strong analytical and problem-solving skills.
- Ability to manage and coordinate multiple activities under tight timeframes, while maintaining the professional standard and resolve complex challenges associated with the work performed.
- Dr