Head of Operations

**Who are WebBeds?**

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Webjet Limited (ASX: WEB) - an ASX 200 listed company operating a global digital travel business.

**About UHI**

UHI is the leading provider of inbound tourism services in Saudi Arabia, specializing in the simplification of the Umrah journey and the booking process for travellers. We offer a comprehensive range of services, including visa assistance, hotel reservations, meet and greet services, transportation, and sightseeing tours.

Our extensive partnerships with top hotels in the Kingdom of Saudi Arabia, along with our global distribution
network, allow us to offer the best deals and packages for travellers visiting the country. In addition to religious travel, we also offer a wide range of leisure and tourism options for our customers to enjoy before or after their spiritual visit.

We are committed to promoting Saudi Arabia as a premier destination for tourism and are aligned with the
Kingdom's vision to welcome 30 million tourists by 2030. As part of the WebBeds group, we have over 40 years of experience in the B2B travel industry and the financial support of the Webjet group with a global annual turnover in excess of AUD 3.5 billion. Our team of over 1,800 travel professionals provides an unrivalled level of service to more than 20,000 travel companies worldwide.

**What makes us stand out?**
- We are a wholesale global travel organisation
- We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
- We partner with over 430,000 properties in more than 15,000 destinations
- We work with more than 44,000 travel companies in 139 source markets
- We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

**What will you do on your journey with UHI?**

Join UHI on a journey to revolutionize the travel industry UHI is a leading B2B travel company in Saudi Arabia, providing hotels, transportation, and packages. Our cutting-edge online platform enables easy access to more than 1000 hotels in Saudi Arabia and 300000 Hotels worldwide, with the capability to create tailored packages for groups, events, MICE, and itineraries.

Our mission is to be the leading Saudi product solutions provider for B2B clients and suppliers in Saudi Arabia. We are committed to providing innovative solutions that create value for our customers. We strive to stay at the forefront of the industry, using the latest tools and techniques to build a platform and product portfolio that meets the needs of our supply partners and customers.

Our teams consist of talented individuals from across the business, including Product Managers, Account Managers, Software Engineers, Marketing Managers and support staff. We are committed to fostering a strong team culture that encourages creativity, collaboration, and innovation. We are looking for individuals who share our passion for delivering exceptional value to our customers and who are excited to join us on our journey to reshape the travel industry in Saudi Arabia.

**How you will make an impact?**

The Head of Operations will be responsible for all aspects related to UHI Customer Service and Operations and act as the interface with internal and external stakeholders. Deliver business results through dynamic leadership of teams, building Customer and Supplier relationships to achieve sustained and profitable growth.

Key elements to this role include, but not limited to:
**Operational Excellence***
- Initiate, implement and drive initiatives that will raise standards of work and improve profitability and service levels to Customers and Suppliers.
- Review and develop Customer Service and Operations procedures across.
- Ensure operational excellence, synergizing resources, skills, knowledge, and capacities to meet business requirements.
- Develop and monitor benchmark standards to improve customer satisfaction and overall service levels.
- Develop the ability and skills of the team to deliver excellent Customer Service.
- Identify opportunities to improve efficiency through technology, process improvement or restructuring, etc.
- Work closely with Sales, Contracting and Product Loading teams.

**People Management**
- Forecast and plan to ensure necessary staffing levels to support customer demand.
- Develop and retain all roles to support growing Customer Service an