Change and Release Manager

**Votre rôle**:
The Release and Change Manager is responsible for overseeing the successful planning, coordination, and execution of change and release activities for fully managed security services and solutions supported for the customer. The role ensures that changes are effectively managed, and releases are deployed seamlessly while maintaining the stability, integrity, and security of the customer’s environment.

**Responsibilities**:
**Change Management**:

- Own the Change Management process and activities for the customer.
- Validate customer Change Requests to ensure alignment with policies and business needs.
- Arrange and lead the Change Advisory Board (CAB) meetings to review non-standard changes.
- Schedule and prioritize changes, ensuring the availability of required resources (human, hardware, or software/configurations).
- Provide clear communication and guidelines for change preparation to build customer confidence.
- Ensure the successful implementation of changes and perform post-change reviews for effectiveness and efficiency.
- Define and maintain a list of pre-authorized changes for efficient processing.
- Lead initiatives for continuous improvement in the Change Management process within the customer’s domain.
- Manage related programs, such as Change Management Excellence and Service Improvement Plans (SIPs).
- Review and analyze Change Management process performance and KPIs to identify improvement opportunities.

**Release Management**:

- Own the Release Management process and activities, ensuring alignment with customer goals and timelines.
- Plan, schedule, and coordinate release activities, maintaining a Release Calendar for visibility.
- Validate and approve release packages for readiness, including documentation, testing, and rollback strategies.
- Coordinate with Change Management and other teams to ensure smooth deployment of releases.
- Conduct pre-release and post-release validation activities to guarantee quality and reliability.
- Communicate release plans, schedules, and progress updates to stakeholders, including customers.
- Lead post-release reviews to identify successes and areas for improvement.
- Develop and manage automated release pipelines to enhance efficiency and reduce errors.
- Ensure compliance with security and operational standards during release execution.
- Monitor release performance metrics and KPIs, driving initiatives for continual improvement.

**Votre profil**:
**Education/Certification**:

- Engineering, Computer Sciences, or Telecommunications degree.
- ITIL V3/V4 Foundation.

**Experience**:

- 3+ years of experience in the same role.
- Strong understanding of networks and network security technologies.
- Proven experience in managing both Change and Release Management processes in complex IT environments.
- Familiarity with Agile and DevOps methodologies.
- Excellent planning, organizational, and project management skills.
- Exceptional communication, decision-making, and problem-solving abilities.

**Professional Skills**:

- Customer-oriented attitude with proactive problem-solving.
- Strong leadership and stakeholder management skills.
- Attention to detail and process-oriented mindset.
- Ability to manage multiple priorities in a high-pressure environment.
- Fluent in English (spoken and written).

**Le plus de l'offre**:

- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI