Sr. Change Management Support Engineer

2 days ago


القاهرة, Egypt Vodafone Full time

**Role purpose**:
Manage changes opened by E2E Service Change Management customers

**Key accountabilities and decision ownership**:

- Accountable for checking the level of quality of CRQs (documentation)
- Support Change owners during the preparation of changes
- Support the change owner to verify all impact of changes to the operated services within Vodafone
- Ensure that all change requests are properly evaluated and authorised by the relevant parties
- Recommend and execute improvement actions
- Be accountable for process compliance within the scope of change management
- Assign the CRQs to the proper pillar inside E2E Service Change Management organization

**Core competencies, knowledge and experience**:

- Change Management
- Service Management
- DC network Services
- Application Operations & Services

**Must have technical / professional qualifications**:

- 4+ Years Service Management relevant experience
- IT background
- Change Management (ITIL)
- Communication skills
- Change Management Processes knowledge

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