Service Delivery Associate

Envision Employment Solutions is currently looking for a Service Delivery Associate - People Reporting & Analytics for one of our partners, a global leader in the chemical industry field.
**Job Summary**:
As a Service Delivery Associate - People Reporting & Analytics, you will play a crucial role in developing and delivering reports and analytics e.g., dashboards creation and delivery for HR and people related requirements. You will be responsible for ensuring smooth execution of reporting and analytics, providing the required support to relevant stakeholders. This role requires basic skills and understanding of how to work with and get insights from people data - including building and sharing reports, developing analytical models, automating reporting and analytics etc.
You will report to the Service Delivery Manager - Data, Reporting & Analytics.

**Responsibilities**:

- People reporting and analytics execution:

- Understand business needs and translate those into reporting and analytics requirements.
- Collect and compile HR data from various sources, including HRIS, payroll systems, time-tracking systems, and employee records.
- Generate standard and ad-hoc reports on HR metrics, including headcount, turnover, recruitment, performance, and diversity.
- Analyze HR data to identify trends, patterns, and insights related to workforce demographics, performance, retention, and engagement.
- Interpret data findings and generate insights to support HR and business leaders in decision-making.
- Design, develop, and maintain HR dashboards and data visualizations to facilitate data-driven decision-making and monitoring of key HR metrics.. Customize dashboards to meet the specific reporting needs of different stakeholders and user groups.
- Collaborate with stakeholders to develop customized reports, dashboards, and analytics solutions tailored to their specific needs and objectives.
- Conduct ad-hoc analysis and special projects as assigned by HR leadership, such as workforce planning, organizational restructuring, or compliance audits.
- Distribute reports and analytics (findings, insights, dashboards etc.,) to HR business partners, managers, and stakeholders in a timely manner.
- Collaborate with IT and HRIS administrators to configure systems, develop reports, and optimize data structures for reporting and analytics purposes.
- Collaborate with cross-functional teams to support as needed through HR data analysis and insights.
- Data management: Ensure accuracy, completeness, and consistency of the data, as well as compliance with any data protection regulations.

**Requirements**:

- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Proven experience of at least 3+ years in HR Administration, Service Delivery, or a related field, with a focus on reporting and analytics.
- Familiarity with local labor laws and data protection regulations.
- Proficiency in HRIS (Human Resources Information System) and other relevant tools.
- Fluent written and verbal Arabic and English language proficiency.
- Skills:

- Scope of Work: Understanding, experience and working knowledge in reporting and analytics. Proven expertise in designing and configuring reports and dashboards, identifying data trends and patterns through leveraging HRIS technology platforms.
- Teamwork and Collaboration: Working effectively with Shared Services and cross functional teams, and external partners to ensure smooth service delivery.
- Process Proficiency: Hands-on experience and understanding of reporting and analytics services and operations.
- Technical Experience: Hands-on experience with HRIS technology platforms.
- Problem-Solving Skills: Ability to anticipate and address potential challenges related to reporting and analytics, offering practical and innovative solutions.
- Organizational & Time Management Skills: Ability to manage multiple tasks and prioritize effectively.
- Analytical Abilities: Interpreting and managing reporting and analytics data effectively. Ability to derive insights and present findings to support decision-making.
- Attention to Detail: Diligence and solution oriented.
- Integrity and Confidentiality: Maintaining the highest level of confidentiality and ethical standards when handling sensitive information.
- Customer focus: Commitment to providing high-quality service to internal stakeholders (HR, cross-functional, business, managers, and employees)
- Communication: Fluent verbal and written communication skills in Arabic and English. Ability to interact effectively with stakeholders, assignees, and external agencies.