Reservation Manager

1 day ago

Hurghada, Egypt MOVENPICK Full time

**Company Description**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS.

We are seeking a highly organized and customer-focused Reservation Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.
- Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service
- Develop and implement strategies to optimize occupancy rates and maximize revenue
- Lead, train, and motivate the reservations team to meet and exceed performance targets
- Monitor and analyze reservation trends, providing regular reports and insights to senior management
- Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences
- Handle complex reservations, including group bookings and VIP guests
- Resolve customer complaints and issues promptly and professionally
- Ensure accurate and up-to-date information in the reservation system
- Stay informed about local events, promotions, and competitors to adjust strategies accordingly
- Implement and maintain standard operating procedures for the reservations department

**Qualifications**
- Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel
- Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
- Excellent leadership and team management skills
- Exceptional customer service and communication abilities
- Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently

Flexibility to work various shifts, including weekends and holidays, as needed
**Additional Information**
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times

  • Reservation Manager

    2 weeks ago

    Hurghada, Red Sea, Egypt Mercure Full time 30,000 - 60,000 per year

    Job DescriptionWe are looking for aReservations Manager, who will be responsible for the following:Direct, guide and train the Reservations team members on their core duties.Achieving Reservation KPI for ALL membership enrollment.Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environmentFocus on and assist...

  • Reservation Manager

    4 days ago

    Hurghada, Red Sea, Egypt Mövenpick Full time

    Company DescriptionWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an...

  • Reservations Manager

    2 days ago

    Hurghada, Red Sea, Egypt The Cascades Golf Resort, SPA & Thalasso Full time

    Company DescriptionElevated on the highest point of the Somabay Peninsula, The Cascades Golf Resort, SPA & Thalasso offers unparalleled panoramic views of the sea, desert mountains, and green golf course fairways. The resort features an impressive 18-hole, par 72 golf course designed by Gary Player. Additionally, it boasts The Cascades Spa & Thalasso, one of...

  • Mgr-reservations

    2 weeks ago

    Hurghada, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25116630 **Job Category**Reservations **Location**Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt, 12654 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities....

  • Reservation Agent

    2 weeks ago

    Hurghada, Red Sea, Egypt MSG Touristic Full time 90,000 - 120,000 per year

    ‏⁦:Company DescriptionMSG Touristicis a rapidly growing travel agency with branches in Egypt, Dubai, and Zanzibar. We offer a range of services including accommodation in various star-rated hotels, transportation, excursions, safari trips, guidance, VIP services, and events and conferences. Our online platform allows customers to book hotels, tours, and...

  • Reservations Agent required

    2 weeks ago

    Hurghada, Red Sea, Egypt Pegas Touristik Full time 60,000 - 120,000 per year

    Company DescriptionPEGAS Touristik is one of the leaders in the Russian tourism industry and one of the largest international tour companies. With a history that began in the late 20th century, PEGAS Touristik offers a wide range of services for all client groups, actively participating in the social and economic life of the country. We send vacationers from...

  • Hiring Reservations agent

    2 weeks ago

    Hurghada, Red Sea, Egypt Pegas Touristik Full time 60,000 - 120,000 per year

    Company DescriptionPEGAS Touristik is one of the leaders in the Russian tourism industry and one of the largest international tourism companies. Founded in the late 20th century, PEGAS Touristik offers a wide range of services for all client groups and actively participates in the social and economic life of the country. We send travelers from 50 cities in...

  • Clerk-reservations

    2 weeks ago

    Hurghada, Egypt Marriott International, Inc Full time

    **Additional Information** **Job Number**25192101 **Job Category**Reservations **Location**Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt, 12654 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservations Agent for Hurghada

    2 weeks ago

    Hurghada, Red Sea, Egypt Pegas Touristik Full time 20,000 - 40,000 per year

    Company DescriptionPegas Touristik is one of the leading companies in the tourism sector and one of the largest international travel companies. Starting in the late 20th century, Pegas Touristik now offers a wide range of services to various client groups and actively participates in the social and economic life of the country. The company operates from 50...

  • Supervisor-reservations

    7 days ago

    Hurghada, Egypt Marriott International, Inc Full time

    **หมายเลขงาน** 23151237 **ประเภทของงาน** Reservations **สถานที่** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt ดูบนแผนที่ **ตารางการทำงาน** Full-Time...