Technical Support Specialist

4 days ago

Cairo, Cairo, Egypt Flairstech Full time

Requirements and responsibilities

Title: Technical Support Specialist.

Key Responsibilities:

  • Troubleshoot and resolve technical problems
  • documenting ticket actions and resolutions.
  • Classify, escalate and coordinate problem resolution.
  • Communicate with users, working to ensure rapid resolution and offering training to other end-users
  • Supporting ERP systems (SAP & MACOLA) integrated with applications
  • Performing basic SQL queries for resolving technical problems
  • Performing diagnostic tests and troubleshooting.
  • Training end-users on hardware functionality (printers' issues) and software programs.

Job Requirements:

  • Outstanding knowledge of software maintenance
  • Excellent problem solving and analytical skills
  • Experience with the testing and maintenance of new and current software
  • Ability to tune performance of networks, databases, and software
  • Very good communication skills with customers
  • Ability to work in a team and co-operate with them
  • SQL basic skills for simple queries
  • Crystal reports fundamentals

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