Technical Support Specialist

5 days ago

Cairo, Cairo, Egypt Fodo MENA Full time $12,000 - $20,000 per year

Company Description

Fodo MENA is a leading provider of POS solutions, serving over 1000 clients in Saudi Arabia, Egypt, and other countries. Our innovative technology and customer-focused approach have made us a trusted partner in the region. We are dedicated to simplifying business operations for our clients, ensuring efficiency and ease.

We are looking for a
Junior Technical Support Specialist
to join our software company that provides solutions to the restaurant industry. The ideal candidate will have up to
2 years of experience
in technical support and a strong interest in working with restaurant management systems.

Job Responsibilities:

  • Provide technical support to clients through phone, email, and remote tools.
  • Troubleshoot software issues and assist customers with system usage.
  • Install, configure, and update the company's software solutions for clients.
  • Escalate complex technical issues to the senior support team when necessary.
  • Document all support cases and maintain accurate records.
  • Assist in testing new software releases and reporting bugs.
  • Offer basic training to clients on system features and functionalities.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • Up to
    2 years of experience
    in technical support or helpdesk roles.
  • Basic knowledge of software troubleshooting and Windows operating systems.
  • Familiarity with POS or restaurant management systems is a plus.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills in English (Arabic is a plus).
  • Ability to work under pressure and manage multiple tasks.
  • Customer-oriented attitude with a willingness to learn and grow.

Additional Information:

  • Full-time position.
  • Training will be provided.
  • Opportunities for growth within the company
  • Medical & Life Ins ( AXA)

If you meet the above qualifications and are interested in joining a fast-growing software company, please submit your CV.

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