Customer Experience

6 days ago

Cairo, Cairo, Egypt RDNA Full time 120,000 - 240,000 per year

Customer Experience & E-Commerce Associate (CRM)


Maadi, Cairo
| Full-time | Experience: 2–3 years in Q-Commerce / E-Commerce

About Us

RDNA is a specialty grocery brand dedicated to offering premium, high-quality products and an exceptional shopping experience — both in-store and online. As we continue to grow our digital presence, we are looking for a
Customer Experience & E-Commerce Associate
to join our team and ensure smooth, delightful interactions with our customers across all touchpoints.

Position Overview

The ideal candidate will act as the key link between our customers, stores, and online operations. You'll manage customer inquiries and complaints, track e-commerce performance, coordinate with store teams to ensure timely order fulfillment, and handle payment and delivery issues with a solution-oriented approach.

Key Responsibilities

  • Serve as the first point of contact for all customer inquiries and complaints via phone, chat, and email.
  • Handle all
    e-commerce-related customer requests
    , including order status, delayed deliveries, payment issues, and refunds.
  • Monitor reports on
    order volumes, delayed orders, and store performance
    related to online fulfillment.
  • Communicate with store and operations teams to ensure timely and accurate order processing.
  • Identify and escalate recurring issues to management with recommendations for improvement.
  • Ensure customer satisfaction through proactive follow-ups and consistent service quality.
  • Maintain accurate records of interactions and reports for performance tracking.

Requirements

  • 2–3 years of experience in
    Q-Commerce, E-Commerce, or Retail Operations
    .
  • Strong communication and problem-solving skills.
  • Experience handling online orders, customer tickets, and CRM systems.
  • Detail-oriented with strong follow-up and coordination abilities.
  • Comfortable working with performance reports and dashboards.
  • Positive attitude, patience, and a genuine commitment to customer satisfaction.
  • Fluency in English and Arabic (written & spoken).

What We Offer

  • A dynamic, growing work environment in a respected specialty grocery brand.
  • Opportunities to grow within our operations and digital commerce team.
  • Competitive salary and benefits package.
  • Work culture that values initiative, ownership, and teamwork.


Interested?

Send your CV to

with the subject line
"Customer Experience & E-Commerce Associate – [Your Name]"

Join us and help create a seamless customer journey where quality products meet quality service.

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