Customer Experience executive

13 hours ago

New Cairo, Cairo, Egypt Premier Services and Recruitment Full time

We are seeking a highly skilled and dedicated Customer Experience Executive to join our dynamic team within the Marketing and Advertising industry. The ideal candidate will play a pivotal role in enhancing customer satisfaction and loyalty through innovative solutions and exceptional service delivery. As a Customer Experience Executive, you will be responsible for developing and implementing customer engagement strategies that align with our company's objectives. Your expertise will be essential in gathering and analyzing customer feedback, thereby shaping our products and service offerings to better meet the needs of our clients. You will work closely with cross-functional teams, including marketing, sales, and product development, to create a seamless and positive experience for our customers. We are looking for an individual who is passionate about customer service, possesses excellent communication skills, and is adept at utilizing data-driven insights to drive improvements. If you thrive in a fast-paced environment and are committed to making a significant impact in the field of customer experience, we encourage you to apply for this exciting opportunity.

Responsibilities

  • Develop and execute customer engagement strategies to improve overall satisfaction and loyalty.
  • Gather and analyze customer feedback through surveys, interviews, and other tools to identify areas of improvement.
  • Collaborate with marketing and product teams to ensure customer insights are integrated into service offerings.
  • Monitor and evaluate customer experience metrics to measure the effectiveness of initiatives and drive enhancement.
  • Provide training and support to staff on best practices for delivering exceptional customer service.
  • Assist in the creation of customer experience improvement plans based on feedback and business objectives.
  • Serve as the primary point of contact for customer inquiries, resolving issues efficiently to ensure satisfaction.

Requirements

  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • Proven experience within a customer service or customer experience role, preferably in the marketing and advertising industry.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Excellent verbal and written communication skills, with a focus on customer engagement.
  • Exceptional problem-solving skills and the ability to handle difficult situations with poise.
  • Proficiency in customer relationship management (CRM) software and other relevant tools.
  • A customer-focused mindset, with a passion for enhancing the customer journey.

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