Mobile Sales Applications Analyst

6 days ago

Cairo, Cairo, Egypt International Business Full time

About The Role

We're looking for a technical professional to provide critical support for our mobile sales applications, serving as the first and second line of support for resolving operational incidents. This role is essential in maintaining seamless operations across our sales force by managing application permissions, analyzing incidents, identifying root causes, and implementing effective solutions.

Responsibilities

  • Incident Management
    : Actively analyze and resolve problems in mobile sales applications (MIRA, SHELVS, Tracking, and others), ensuring minimal disruption to operations
  • Technical Support
    : Provide Level 1 and Level 2 support for mobile sales applications when required
  • Root Cause Analysis
    : Conduct thorough RCA reports and deliver testing, updates, and solutions according to IT department policies
  • System Availability
    : Ensure mobile sales applications meet agreed-upon IT service level agreements (SLAs)
  • Process Documentation
    : Maintain comprehensive service desk records and document all processes
  • Stakeholder Communication
    : Conduct weekly reviews with senior managers and business users regarding tickets and change requests
  • Vendor Coordination
    : Collaborate with external service partners to implement solutions and enhancements
  • Reporting
    : Prepare weekly reports on tickets and change requests; provide quarterly inventory updates of IT assets
  • Continuous Improvement
    : Implement necessary changes to mobile sales applications and support ongoing improvements

Qualifications

Education

  • Bachelor's degree in Computer Science, Computer Engineering, or related field

Experience

  • Minimum 2 years of experience working with mobile sales applications such as MIRA, Shelvs, SalesBuzz, or similar sales and merchandising platforms

Technical Skills

  • Proficiency in Microsoft Office 365 and integration tools
  • Strong report preparation capabilities
  • Experience with IT service desk management

Preferred Qualifications

  • ITIL certification for support and maintenance

Essential Competencies

  • Results-Oriented
    : Strong focus on achieving outcomes and meeting objectives
  • Customer-Centric
    : Dedicated to delivering exceptional service to internal stakeholders
  • Problem-Solving
    : Advanced critical thinking skills for analyzing multi-functional technical processes
  • Communication
    : Excellent written and verbal communication skills in both Arabic and English
  • Pressure Management
    : Ability to work effectively under pressure and meet tight deadlines
  • Attention to Detail
    : High level of accuracy and discipline in work execution

Work Environment

  • Location
    : Office-based (70%) with field visits (30%)
  • Reporting To
    : Mobile Sales Applications Unit Manager / Applications Manager / IT Manager

  • Application Analyst

    1 week ago

    Cairo, Cairo, Egypt Tawzef for Recruitment & HR Consultancy Full time

    * Ensure availability and performance of mobile sales applications (MIRA, Shelvs, Tracking, etc.) based on IT service levels.* Provide Level 1 & Level 2 support for mobile sales applications when required.* Analyze incidents, identify root causes, and recommend effective solutions.* Document processes and maintain accurate service desk records.* Implement...

  • Mobile Application Developer

    2 weeks ago

    Cairo, Cairo, Egypt Classified Jobs Full time

    Role DescriptionThis is a full-time on-site role for a Mobile Application Developer. The Mobile Application Developer will be responsible for developing, testing, and maintaining mobile applications for both iOS and Android platforms. Daily tasks include writing clean and maintainable code, collaborating with cross-functional teams, utilizing object-oriented...

  • Mobile Application Developer

    1 week ago

    Cairo, Cairo, Egypt شركة منارة الخليج للتوظيف Manarat Al Khalig for Recruitment Full time

    Company DescriptionFor the largest support services companies in Saudi Arabia.Role DescriptionThis is a full-time on-site role located in Cairo for a Mobile Application Developer. The Mobile Application Developer will be responsible for developing, testing, and maintaining mobile applications across various platforms. Daily tasks include integrating new...

  • Mobile Application Developer

    6 days ago

    Cairo, Cairo, Egypt Seena Pay Full time

    About Seena PaySeena Pay is a next-generation Merchant Operating System that empowers businesses across emerging markets to manage and scale their commerce effortlessly.We provide merchants with a unified platform to accept and reconcile all local BNPLin one place — with instant settlements.Our mission is to simplify commerce by connecting the entire...

  • Senior Mobile Application Developer

    1 week ago

    Cairo, Cairo, Egypt شركة منارة الخليج للتوظيف Manarat Al Khalig for Recruitment Full time

    Company DescriptionFor the largest support services companies in Saudi ArabiaRole DescriptionThis is a full-time on-site role for a Senior Mobile Application Developer located in Saudi Arabia. The Senior Mobile Application Developer will be responsible for designing, developing, and maintaining mobile applications. Day-to-day tasks include collaborating with...

  • Modernization Sales Engineer

    6 days ago

    New Cairo, Cairo, Egypt Schindler Elevator Sales Internship Full time

    **Location: Cairo, New Cairo, EgyptRequisition ID: 79033**Schindler stands for mobility. Mobility needs experts.Join our team in Cairo.Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the...

  • Sales Buzz Application Support

    2 weeks ago

    Cairo, Cairo, Egypt CareersTech Full time

    We are seeking a proactive and detail-oriented IT Application Support Engineer to join our team. The ideal candidate will have hands-on experience with Sales Buzz or similar Sales Force Automation (SFA) tools and a solid background in IT systems, troubleshooting, and integration.This role will be responsible for supporting end users, managing application...

  • Regional Data Analyst

    2 weeks ago

    Cairo, Cairo, Egypt IOM Full time 30,000 - 90,000 per year

    Job Identification (Reference Number): 17297Position Title: Regional Data AnalystDuty Station City: CairoDuty Station Country: EgyptGrade: P-3Contract Type: One Year Fixed Term (Up to 1 Year)Recruiting Type: ProfessionalVacancy Type: Vacancy NoticeInitial duration: 1 Year with Possibility of ExtensionClosing date: 06 November...

  • Digital Marketing Specialist

    1 week ago

    Cairo, Cairo, Egypt infinix mobile Full time

    Company DescriptionTranssion Holdings aims to become the favorite provider of smart terminal products and mobile internet services in emerging markets. The company offers high-quality mobile phones and services via brands like TECNO, itel, and Infinix, alongside digital accessories, home appliances, and after-sales services. Research and development centers...

  • Sales Operations Analyst

    2 weeks ago

    Cairo, Cairo, Egypt Upscend Full time 30,000 - 60,000 per year

    Company DescriptionUpscend is a comprehensive platform dedicated to fostering growth for individuals and organizations. By offering ready-made courses, expert consultations, and an easy-to-launch Learning Management System (LMS), Upscend enables users to upskill teams efficiently. The platform is known for its user-friendly interface, ensuring seamless...