Services Presales

2 days ago


Cairo, Cairo, Egypt BARQ Systems Full time

Job Description

The Services Presales Engineer is responsible for supporting the sales team by defining, costing, and proposing service-based offerings. NOC services, SLA-based support, outsourcing, training, and Professional Services implementation scope definition

Scope of Services

The role covers presales activities for the following services:

  • Managed Services (MSP)
  • NOC services (8x5 / 24x7)
  • SLA-based support
  • Outsourcing & Resident Engineers
  • Training services
  • Professional Services

Key Responsibilities

1. Presales & Solution Definition

  • Gather and analyze customer requirements related to services
  • Define service scope, deliverables, and assumptions
  • Select appropriate service models based on customer needs

2. Costing & Commercial Support

  • Prepare accurate service costing for:
  • Managed Services
  • NOC & SLA support
  • Outsourcing resources
  • Training services
  • Professional Services implementation
  • Ensure costing aligns with margin and GP targets

Required Qualifications

  • Bachelor's degree in Engineering, IT, or related field
  • 1 -2 years of experience in Services Presales or IT Services

Required Skills

  • Strong understanding of:
  • Managed Services & MSP models
  • NOC and SLA-based services
  • Outsourcing and resource-based services
  • Professional Services effort estimation
  • Service costing and proposal writing skills
  • Strong communication and documentation abilities

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