Services Presales
2 days ago
Job Description
The Services Presales Engineer is responsible for supporting the sales team by defining, costing, and proposing service-based offerings. NOC services, SLA-based support, outsourcing, training, and Professional Services implementation scope definition
Scope of Services
The role covers presales activities for the following services:
- Managed Services (MSP)
- NOC services (8x5 / 24x7)
- SLA-based support
- Outsourcing & Resident Engineers
- Training services
- Professional Services
Key Responsibilities
1. Presales & Solution Definition
- Gather and analyze customer requirements related to services
- Define service scope, deliverables, and assumptions
- Select appropriate service models based on customer needs
2. Costing & Commercial Support
- Prepare accurate service costing for:
- Managed Services
- NOC & SLA support
- Outsourcing resources
- Training services
- Professional Services implementation
- Ensure costing aligns with margin and GP targets
Required Qualifications
- Bachelor's degree in Engineering, IT, or related field
- 1 -2 years of experience in Services Presales or IT Services
Required Skills
- Strong understanding of:
- Managed Services & MSP models
- NOC and SLA-based services
- Outsourcing and resource-based services
- Professional Services effort estimation
- Service costing and proposal writing skills
- Strong communication and documentation abilities
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