Presales Library Manager

5 days ago

Cairo, Cairo, Egypt -576c-4796-b3dc-e5868a40ed6c Full time $60,000 - $120,000 per year

We are seeking a highly organized, detail-oriented, and technologically proficient
Presales Library Manager
to lead the development, maintenance, and strategic organization of all assets used by Konecta Sales and Presales teams to respond to customer requests (RFI, RFQ, RFP) and create winning proposals. This role is central to accelerating deal cycles, ensuring content quality, increasing win ratio and driving consistency in our market positioning.

Key Responsibilities

  • Content Governance and Management:
  • Manage and continuously evolve the central
    Presales Knowledge Repository
    (Library) for NextGen BPO, CX and Digital solutions and proposal collaterals, including the data platform and content management systems.
  • Establish and enforce a clear
    data governance model
    for content submission, review, approval, version control, and archival/retirement.
  • Collaborate with the Portfolio Team and Service Lines and Delivery to ensure all content (e.g. company information, sales pitch, value proposition, solution blueprints, case studies, competitive battle cards, pricing models) is
    up-to-date
    and reflects the latest Konecta offerings and solutions.
  • Drive the
    creation of
    reusable, modular content
    that can be rapidly assembled into customized proposals, presentations, and RFI/RFP responses.
  • Curate and categorize complex technical, financial, and operational content and conduct regular
    audits to ensure content accuracy
    and eliminate redundancy.
  • Process Improvement and Efficiency:
  • Manage and administer any
    Content Automation Tools
    (e.g., RFP automation software) used by the Presales team.
  • Work with the Digital & IT Office to develop and maintain
    a Presales Library and Proposal tool
    for easy search and retrieval by the (pre)Sales team as well as support of Proposal generation.
  • Training and Enablement:
  • Act as the
    go-to expert
    for the Presales team on library structure and best practices for content usage.
  • Conduct regular
    training sessions
    for new hires and existing staff on how to efficiently leverage the library resources to accelerate deal closures.

Qualifications

  • Experience:
  • Minimum of
    5+ years
    in a Presales, Bid Management, or Knowledge Management role within the IT services, BPO, or CX industry.
  • Proven experience in managing large-scale
    content libraries
    and implementing content governance processes.
  • Strong familiarity with core BPO domains (e.g., F&A, HR Services, Contact Center/CX) and modern digital technologies (AI, RPA, Cloud, GenAI).
  • Skills & Competencies:
  • Exceptional
    organizational and meticulous attention to detail
    .
  • Strong understanding of the
    Sales/Presales cycle
    and the content needs at each stage.
  • Proficiency with content management systems (CMS), knowledge bases, and document control tools.
  • Excellent written and verbal communication skills in English, with the ability to edit and standardize technical writing from various SMEs.

Education:

  • Bachelor's degree in Business, Communications, Information Management, or a related technical field. A certification in Knowledge Management (CKM) or relevant industry accreditation is a plus.

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