Assistant Manager

Job Requisition ID: 171533 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To support the management and enhancement of tenant relationships by ensuring smooth communication, addressing operational and commercial needs of tenants, analyzing sales performance, and facilitating initiatives that drive customer satisfaction, tenant engagement, and overall mall performance. The role serves as a key link between mall management and tenants, ensuring alignment with company policies and strategies.

What you will do:

• Manage tenant relations and act as the main point of contact for operational and commercial issues.
• Support tenant onboarding, orientation, and compliance with mall policies
• Analyze tenant sales reports and highlight trends, risks, and opportunities.
• Coordinate with specialty leasing & Marketing for activations and events to maximize revenue and enhance customer experience.
• Assist in resolving tenant disputes and escalate where necessary.
• Ensure compliance with lease terms and mall standards in collaboration with legal and operations teams.

Required Skills to be successful:

Minimum of 3  years of mall/customer service/tenant relations experience, including at least 1-2 years in a supervisory or team leader role

What equips you for the role:

• Bachelor's degree in business administration, Management, or related field.
• Knowledge of retail, leasing, and customer service practices.
• Strong sales analysis and reporting skills (Excel, BI tools).
• Knowledge of leasing contracts, tenant operations, and mall management practices.
• Problem-solving and conflict resolution skills.
• Communication and negotiation skills.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.