Export Customer Service

7 days ago


Alexandria, Alexandria, Egypt Sidra Egypt Full time

Company Description

SIDRA EGYPT is a leading shipping agency based in Egypt, offering expertise in global container, bulk, and break-bulk freight services. With a strong network spanning the Mediterranean, Red Sea, Black Sea, Europe, the Middle East, and key regions in Asia, we provide seamless shipping and logistics solutions tailored to diverse client requirements. As trusted agents for top carriers and Non-Vessel Operating Common Carriers (NVOCC), we deliver reliable and efficient services rooted in decades of experience in the maritime industry. SIDRA EGYPT is dedicated to excellence and innovation in the shipping and logistics sector.

Role Description

This is a full-time, on-site Customer Service & Documentation role based in Alexandria, Egypt. Responsibilities include assisting clients with inquiries, ensuring customer satisfaction, managing and processing documentation related to shipping and logistics, and maintaining high-quality service standards. Other tasks include handling phone communication with professionalism and resolving any customer issues promptly.

Qualifications

  • Strong Customer Support, Customer Satisfaction, and Customer Service skills
  • Proficiency in delivering exceptional Customer Experience and ensuring client needs are met
  • Excellent Phone Etiquette and communication skills
  • Problem-solving abilities and attention to detail
  • Proficiency in English; knowledge of additional languages is an advantage
  • Familiarity with the shipping and logistics industry is a plus
  • Ability to work effectively in a team and in a fast-paced environment
  • High level of organizational and multitasking skills

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