IT Service Desk

1 day ago

Giza, Giza, Egypt Nahdet Misr Publishing Group Full time


We're Hiring: IT Service Desk Engineer


Key Responsibilities:

  • Manage user accounts lifecycle (onboarding, access, offboarding).
  • Fulfill IT service requests (software installations, access).
  • Troubleshoot and resolve hardware, software, and network issues.
  • Respond to and mitigate security incidents.
  • Maintain domain tasks (AD, GPO, DNS, DHCP).
  • Update documentation & knowledge base.
  • Monitor performance, ensure SLA compliance, and escalate when needed.
  • Provide training and guidance to users/junior staff.


Requirements:

  • Bachelor's in Computer Science or Engineering.
  • 2–4 years of IT service desk / technical support experience.
  • ITIL certification (must),
    CCNA/MCSA are advantages.
  • Strong troubleshooting skills (Windows 10/11, macOS, Linux).
  • Experience with Exchange (online, on-prem, hybrid).
  • Knowledge of LAN/WAN/WLAN, switches, routers, and firewalls.
  • Familiarity with ITSM tools (ManageEngine, ServiceNow).
  • Strong documentation, communication, and customer service skills.

Join our IT team and help deliver secure, efficient, and reliable IT services


What We Offer:

  • Attractive salary package
  • Fridays & Saturdays off
  • location : Giza ,Mohndseen ( full time vacancy )
  • Supportive and innovative work environment
  • Work on meaningful products that impact education and learning

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