Sales Agent

3 days ago

Cairo, Cairo, Egypt RATP Dev Full time 15,000 - 30,000 per year
Sales Agent
  • Fixed-term contract
  • Full-time
  • Less than 2 years of experience (Entry level)
  • Bachelor degree
  • Customer Service Agent

Sales Agent

Mission

JOB PURPOSE:

The Sales Agent is responsible for generating ticket and subscription sales by actively engaging with customers, ensuring a seamless purchasing process. This role involves managing customer flow in front of the sales office, and delivering exceptional after-sales service. The Sales Agent will provide customers with a positive experience from initial contact through to post-purchase support, contributing to overall customer satisfaction and the success of the business.

Profile

RESPONSIBILITIES/DUTIES

Customer Engagement & Support:

  • Greet customers in a professional and welcoming manner.
  • Assist customers in selecting the appropriate tickets or subscriptions to reach their desired destinations.
  • Provide guidance and advice on ticket options.

Sales & Transactions:

  • Issue, renew, and process tickets and subscriptions accurately.
  • Verify all transactions to avoid errors and ensure smooth processing.
  • Handle cash transactions with care, ensuring accuracy in counting, sorting, and reporting discrepancies.
  • Reconcile cash and sales records at the beginning and end of each shift, ensuring that the correct amount of cash is available.
  • Identify, report, and resolve any discrepancies in transactions, cash handling, or ticket stocks promptly.
  • Maintain accurate records of all reconciliations and financial transactions.

Operational Efficiency:

  • Monitor the functionality of ticket office machines and subscription devices, ensuring they are operational at all times.
  • Check ticket and subscription stocks at the beginning and end of each shift.

Administrative Tasks:

  • Communicate any relevant instructions or updates to colleagues during shift changes.

Additional Duties:

  • Perform other duties as assigned by the Sales Leader, Zone Manager and Station Master ensuring a high level of flexibility and teamwork.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

  • Bachelor's degree in any relevant discipline.

KNOWLEDGE:

  • Strong understanding of effective written and verbal communication principles.
  • Familiarity with ticketing and subscription sales processes.
  • Awareness of activities and updates that affect passenger travel.
  • Knowledge of administrative procedures and compliance requirements.

EXPERIENCE:

  • 0-2 years of experience in customer service, retail sales, or a similar customer-facing environment.

DESIRED BEHAVIORS & EXPERIENCES

  • Customer Focus: Provides courteous, helpful service and addresses customer needs proactively.
  • Attention to Detail: Ensures accuracy in transactions, cash handling, and stock management.
  • Operational Awareness: Monitors equipment and promptly reports issues to maintain efficiency.
  • Clear Communication: Shares relevant updates with colleagues and escalates concerns appropriately.
  • Professional Conduct: Adheres to company standards for attendance, dress code, and behavior.
  • Flexibility and Teamwork: Adapts to shifting tasks and supports team objectives.
  • Problem-Solving: Identifies and addresses potential issues before they impact operations.
  • Reliability and Accountability: Demonstrates punctuality, responsibility, and commitment to duties.
  • Commitment to Excellence: Upholds high standards in customer service and daily operations.
Skills

Not Specified

Location

Location

Address

Cairo, Cairo, Egypt

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