Customer Success Specialist

1 week ago

Qesm st October Al Jizah, Egypt AROMATIC Herbs & Spices Full time 90,000 - 120,000 per year

About Us:

AROMATIC is a leading manufacturer specializing in herbs, spices, seeds & flowers.

We pride ourselves on innovation, quality, and a commitment to excellence. Our main core values are agility, transparency & worth. We are looking for a proactive
Customer Success Specialist
to join our dynamic team on-site in
6th of October, Giza Governorate
.

Job Description:

As a Customer Success Specialist, you will play a key role in managing client relationships, optimizing account performance, and ensuring that customers gain maximum value from our solutions. You will serve as the primary contact for assigned accounts, working closely with sales, product, and support teams to deliver a seamless and satisfying client experience.

Key Responsibilities:

  • Act as the primary point of contact for assigned customer accounts.
  • Manage
    account setup
    ,
    pricing plans
    ,
    renewals
    , and
    upselling opportunities
    .
  • Monitor customer health, usage, and satisfaction to proactively address issues and identify improvement areas.
  • Collaborate with cross-functional teams (Sales, Product, Support) to resolve customer challenges and enhance service delivery.
  • Gather client feedback to support continuous improvement and ensure long-term customer retention.
  • Prepare and maintain accurate records of client interactions and account performance.

Job Requirements:

  • Bachelor's degree in Business Administration, Supply Chain, or a related field.
  • 2+ years of experience
    in
    Customer Success, Account Management, or Client Relations
    .
  • Excellent communication and interpersonal skills, with fluency in English.
  • Strong analytical, organizational, and problem-solving abilities.
  • Preferably based in
    Giza Governorate
    .
  • Experience or background in
    Supply Chain or Account Management
    is a plus.

Why Join Us?

At AROMATIC, we value our people and strive to create an environment where growth, innovation, and collaboration thrive. You will have the opportunity to:

  • Play a key role in driving
    customer retention and satisfaction
    .
  • Work with an
    innovative company
    delivering
    end-to-end business solutions
    .

  • Enjoy
    clear career growth and professional development opportunities
    .


  • Location:
    On-Site | 6th of October, Giza Governorate

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