Call Center Specialist

6 days ago

Qesm El Maadi Cairo, Egypt Octo Full time

This is a unique opportunity to be part of the team of a fintech company. Octo is a digital banking platform focused on serving the over 19 million underbanked Egyptians. Octo serves these users through a suite of data-driven banking products led by a Visa card.

Responsibilities

  • Handle incoming calls and chats respond to customer inquiries related to digital financial services and e-wallets.
  • Provide technical support regarding app issues, payment methods, wallet top-ups, and transfers.
  • Log and update customer interactions accurately in the CRM system.
  • Follow up on customer requests and ensure timely resolution according to SLA.
  • Handle customer complaints professionally and escalate when needed.
  • Provide accurate information about products, services, promotions, and updates.
  • Collaborate with operations and technical teams to resolve user issues.
  • Adhere to customer service quality standards and internal guidelines.

Job Requirements:

  • Bachelor's degree or equivalent.
  • 0–2 years of experience in customer service or call center (FinTech or banking experience is a plus).
  • Strong communication skills in English and Arabic.
  • Ability to work under pressure and solve problems effectively.
  • Proficiency in using computer applications; CRM experience is an advantage.
  • Basic understanding of digital payments and e-wallet services is preferred.

Work Conditions:

  • Rotational shifts (Morning – Evening based on business needs.
  • Weekly days off according to company policy.

Benefits:

  • Monthly performance-based incentives.
  • Social and medical insurance as per company policy.

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