Call Center

1 week ago

Qesm El Maadi Cairo, Egypt AXON Healthtech Full time

 
Job Title:
Call Center – HealthTech, TPA


Location:
Maadi ,Cairo, Egypt


Type:
Full-time / Rotational Shifts


Company:
Axon HealthTech

About Us

Axon HealthTech is a fast-growing digital health company revolutionizing how individuals and corporates access affordable, quality healthcare across the MENA region. Through our platforms — Axon TPA and Axon Plus — we offer integrated health benefits, medical discount programs, and AI-powered claims management. We are looking for a highly analytical and creative Growth Hacker to drive rapid user and revenue growth across digital and offline channels.

Job Summary:

At AXON Healthtech, we prioritize delivering exceptional service to our customers. As a Call Center , you will ensure customer satisfaction by addressing inquiries, resolving issues, and delivering solutions that embody our commitment to excellence and innovation in healthcare technology

Key Responsibilities:


• Respond promptly and professionally to customer inquiries through multiple channels (phone, email, and live chat).


• Provide clear and accurate information about AXON Healthtech's products, services, and policies.


• Address customer complaints and ensure timely resolutions to maintain satisfaction.


• Investigate and resolve issues effectively while adhering to company guidelines.


• Escalate unresolved or complex cases to the appropriate departments or team leader when necessary.


• Exhibit a customer-focused attitude and empathetic approach to every interaction.


• Maintain service quality in accordance with company standards and protocols.


• Develop a deep understanding of AXON Healthtech's product offerings and services to assist customers accurately.


• Support customers with troubleshooting and setup guidance when required.


• Log all customer interactions and resolutions in the Ticketing system for accurate record-keeping.


• Share customer feedback and insights with the team leader to improve service delivery and processes.

Qualifications:


•Bachelor's degree from a recognized university (preferably in Business Administration, Management, or a related field).

1+ years of experience in customer service (including at least 1 year in a lead or supervisory role)


• Strong communication, leadership, and problem-solving skills


• Ability to thrive in a fast-paced, team-driven environment


• Flexibility to work rotational shifts, including evenings and weekends


• Previous experience in healthcare or insurance is a plus.

What We Offer


• Competitive salary and performance bonuses.


• Opportunity to work in a fast-growing healthtech company shaping the future of healthcare access.


• Strong leadership exposure and the opportunity to build the finance function from the ground up.


• Dynamic, supportive team culture.


• Health and social insurance.

  • Call Center Associate

    1 week ago

    Qesm El Maadi, Cairo, Egypt COB Solution Full time

    Company DescriptionCOB Solution is dedicated to empowering medical providers by enhancing operations, optimizing workflows, and delivering innovative solutions. Our mission is to improve patient care while driving practice growth and efficiency. We focus on building practical, high-impact solutions tailored to the healthcare industry. Join us in making a...

  • Call Center Specialist

    1 day ago

    Qesm El Maadi, Cairo, Egypt COB Solution Full time

    Company DescriptionCOB Solution is dedicated to empowering medical providers by streamlining their operations and enabling optimized workflows. We specialize in offering innovative solutions designed to enhance patient care while driving growth for healthcare organizations. Our commitment to providing efficient and effective services makes us a trusted...

  • Call Center Representative

    2 weeks ago

    Qesm El Maadi, Cairo, Egypt SKY Network Solutions Full time

    Company DescriptionSKY Network Solutions specializes in delivering advanced solutions for fiber optic networks. Partnering with industry leaders like Telecom Egypt and Vodafone, the company has been instrumental in building fiber networks and providing essential components such as cables, connectors, and equipment for over 12 years. With a diverse team of...

  • Call Center Agent

    1 week ago

    Cairo, Egypt Raya Contact Center Full time

    Walk-in Interviews for offshore call center in technical & telecommunication fields from 16-1-2017 to 19-1-2017 in Maadi Site, If you meet the below qualifications visit us in Raya Contact Center new building inside the technology village in Ma’adi (24 Ahmed Kamel of Ella silky street - New Maadi) - from 10:00 AM to 4:00PM. Raya Contact Center -The leading...

  • Call Center Section Head

    7 days ago

    Qesm El Maadi, Cairo, Egypt iConcept Full time

    Call Center Section HeadLocation:Maadi, CairoAbout the Role:We're seeking a dynamic Call Center Section Head to lead our inbound and outbound operations.You'll manage day-to-day performance, ensure smooth workflows, and drive customer satisfaction and KPI achievement across all functions.Key Responsibilities:Oversee both inbound and outbound teams.Monitor...

  • Call Center Agent

    2 weeks ago

    El Maadi El Gadida, Cairo, Egypt ETISALAT BUSINESS CONNECTION Full time

    Company Descriptione& CX Solutions is dedicated to creating exceptional customer experiences that drive measurable business results. With a clear purpose and strategic approach, e& CX Solutions transforms customer experience visions into reality through precise and disciplined methodologies. By focusing on delivering value through every interaction, the...

  • Call Center

    1 week ago

    Qesm Heliopolis, Cairo, Egypt Derma Club Clinics Full time

    Role DescriptionThis is a full-time on-site role for a Call Center (Pharmacist) located in Qesm Heliopolis. The Call Center Pharmacist will be responsible for answering customer queries, providing medication information, handling prescription orders, offering guidance on drug usage, and managing medication therapy. The role also involves ensuring customer...

  • Call Center Representative

    3 days ago

    Cairo, Cairo, Egypt Aylis Premier Medical Center Full time

    Key ResponsibilitiesHandle inbound and outbound calls professionally and efficientlyRespond to customer inquiries and provide accurate information about servicesConvert leads into appointments or sales based on set targetsFollow up with potential and existing clients to maximize conversionMaintain accurate records of calls, bookings, and client detailsMeet...

  • Customer Service Representative

    2 weeks ago

    Cairo, Cairo, Egypt Call center Full time

    TeleperformanceWe're Hiring: Customer Service RepresentativeAre you passionate about helping people and providing world-class support?Join our dynamic team as a Customer Service Representative and be the voice of our brand What You'll Do• Deliver exceptional customer support via phone, email, and chat.• Resolve inquiries, troubleshoot issues, and ensure...

  • Junior Call Center agent

    2 weeks ago

    Qesm El Maadi, Cairo, Egypt Shoghlana Full time

    Company DescriptionShoghlana is an innovative online platform dedicated to connecting exceptional talent with businesses in need of skilled professionals. By streamlining the recruitment process, Shoghlana enables employers to find high-quality hires quickly and efficiently through detailed, pre-screened candidate profiles. Job seekers can create...