Application Support Specialist
2 weeks ago
Company Description
Established in 2001, Ibnsina Pharma is Egypt's second-largest and fastest-growing pharmaceutical distribution company. Partnering with over 350 Egyptian and multinational pharmaceutical companies, it distributes a diverse portfolio of products to more than 42,000 customers, including pharmacies, hospitals, and wholesalers. With a fleet of approximately 650 vehicles, the company completes over 460,000 deliveries monthly. Operating across 59 sites in 23 cities with more than 5,500 dedicated employees, Ibnsina Pharma ensures reliable access to high-quality pharmaceutical products, while also providing warehousing, logistics, and tailored marketing solutions for its suppliers.
Role Description
This is a full-time hybrid role as an Application Support Specialist based in Qesm El Obour, with some remote work options. The successful candidate will provide technical support and ensure the smooth operation of software applications used within the organization. Primary responsibilities include diagnosing and troubleshooting technical issues, working closely with users to resolve application-related problems, and ensuring system efficiency. The role also involves analyzing system performance, identifying areas for improvement, and collaborating with other teams to implement solutions. Exceptional communication and a proactive approach to problem-solving are key to success in this position.
Qualifications
- Bachelor's degree in Computer Science, Information Technology,
BIS is preferred. - Proficiency in Application Support and Technical Support with familiarity in monitoring and improving software performance.
- Strong Analytical Skills and ability to execute effective Troubleshooting for identifying and resolving system-related issues.
- Excellent Communication skills for working with cross-functional teams and providing clear guidance to users.
- Ability to work in a hybrid environment, combining on-site and remote working arrangements, and adaptability to team collaboration tools and systems.
- Previous experience in pharmaceutical distribution or similar industries is a plus.
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