Spanish Customer Care Representative

6 hours ago

Cairo, Cairo, Egypt 51Talk Full time

Company Description

Founded in 2011 and headquartered in Singapore, 51Talk is a global leader in online English education. 51Talk provides one-on-one English tutoring services for young learners aged 3 to 18 and adults aged 18 or above. With a focus on immersive and interactive learning, 51Talk's Air Class and closed-loop learning system ensure students can apply their knowledge in real-life scenarios. The company listed on the New York Stock Exchange in 2016 and has operations in multiple countries, including the Philippines, Malaysia, Indonesia, Hong Kong, and mainland China. Serving students from 50 countries, 51Talk has conducted millions of classes with over twenty thousand quality teachers from the Philippines and North America.

Role Description

This is a full-time remote role for a Customer Care Representative (English Profile). The Customer Care Representative will be responsible for addressing customer inquiries, providing customer support, and ensuring customer satisfaction. Day-to-day tasks will include handling customer communications, resolving issues, and maintaining a high level of customer service.

Qualifications

  • Interpersonal Skills and Communication skills
  • Customer Support and Customer Service skills
  • Commitment to Customer Satisfaction
  • Excellent written and verbal communication skills
  • Ability to work independently and remotely
  • Experience in the education or EdTech industry is a plus
  • Bachelor's degree in a relevant field is preferred

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