Quality Assurance Specialist

6 days ago

th of October Cairo, Egypt Izam, inc. Full time 24,000 - 48,000 per year

About Daftra:
Daftra is an all-in-one business management platform built for small and midsize companies. Our cloud based system brings together sales, invoicing, accounting, HR, inventory and more in one integrated ERP solution, helping businesses track operations in real time and grow efficiently

We believe in empowering businesses with technology that simplifies operations and drives success.

The Opportunity
Were looking for a midlevel Quality Assurance Specialist to ensure our sales and support interactions consistently meet high standards of quality and customer satisfaction.

Key Responsibilities

  • Monitor sales interactions ( calls, chats and emails) to ensure they meet quality standards.
  • Gather audit feedback and identify opportunities to enhance performance and processes.
  • Share practical quality tips with sales teams to improve individual and team performance.
  • Collaborate with sales leaders to align on quality standards and calibrate evaluations.
  • Prepare regular quality performance reports for management.
  • Identify process gaps and suggest improvements across the sales cycle.
  • Monitor customer feedback and integrate insights into ongoing quality improvements.

Requirements:

  • Bachelor degree in Business Administration or a related field.
  • At least six months / 1 Year of experience in quality assurance.
  • Experience monitoring sales or technical calls is preferred.
  • Certifications in COPC or Six Sigma are a plus.
  • Strong communication skills and a keen eye for detail.

Work location: Smart Village October
Work model: on site

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