Supervisor, Digital Solutions Services

2 days ago

Giza, Giza, Egypt Orange Full time

Purpose of the job

Responsible for digital services channels projects. This covers as the main web channel for self-service and My Orange mobile application serving both mobile and fixed (DSL) customers as well as CP tools (web & App), and other various digital services.

Duties and responsibilities

1. Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales, IT & Marketing teams to achieve higher revenues and better customer experience.

  1. Conduct business Analysis & solution architecture to ensure logical connection and arrangements between system components internally, between Digital system and the rest of eco system for all digital services & channels.

  2. Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.

  3. Perform Project management activities, like Scope, budget, schedule & resources management since the kick-off of the project till the launch and post deployment monitoring.

  4. Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards

  5. Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, ensure design & delivery according to the specs within the digital transformation journey and support the needed roadmap.

  6. Support the Vendor Management actions in the technical specs, integration alignments, Contracts validation, negotiations and solution assessment.

  7. Responsible for the digital services & channels operations & support, ensure the resolution of critical issues that would impact the Digital products and services like system capacity, tickets resolution, customer complaint handling and SLA reporting.

  8. Responsible for assessing emerging trends, technologies and potential partnerships that allow us to deliver innovative experiences that simplify customer experience

  9. Lead junior PMs, BAs and SAs to deliver the right High-quality Projects from All aspects of management and Architecture through coaching and mentoring.

  10. Manage the production of analytical reports on Digital traffic and trends to identify opportunities of enhancements.

  11. Develop a dashboard to reflect ALL KPIs that monitor and analyze trends on all digital based services, platforms and trend of growth/decline on each channel per service.

  12. Prepare to executives/board the achievement and performance of the various digital services to report different Performance KPIs on regular basis.

Job specification

Education

B.SC. in communication engineering, computer engineering, computer science or electronics

Experience

  • 2 - 4 years experience in telecom field specifically in data broadband products and services

  • knowledge of telecom/Digital environment & protocols

  • Knowledge of project management methods

  • Good general IT background

Skills and Abilities

  • Fluent English and Arabic is a must.
  • Ability to work in a fast-paced, dynamic environment, handling multiple concurrent
  • Very good interpersonal skills & teamwork
  • Good leadership skills
  • Comfortable with pressure and changing business requirements.
Contrat

CDI

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