Customer Service Trainer

We're Hiring: Sales Trainer – BPO Industry Location: Tahrir Elbostan mall, downtown, CairoDepartment: Training & DevelopmentCXpertsis on the lookout for a passionate and experiencedSales Trainerwith a background in theBPO/Call Center industryto join our growing teamRequirements:Proficiency in English – C1 levelProven experience as a Sales & Customer...

Role DescriptionThis is a full-time hybrid role for a Sales Trainer based in Cairo, Egypt, with flexibility for some remote work. The Sales Trainer will design, develop, and deliver engaging sales training programs to enhance the skills and performance of the sales team. This includes preparing learning materials, leading workshops, and conducting...

Company DescriptionXceed is a leading multilingual Business Process Outsourcing Service provider in the EMEA region, offering comprehensive inbound, outbound, and back-office services. With over 10,000 multi-channel stations, Xceed supports government and commercial clients in 10 languages across sites in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia. The...

Operational Trainer, Customer Service is responsible for designing, delivering, and evaluating training programs that equip customer service teams with the necessary operational knowledge, technical skills, and soft skills to deliver exceptional service and adhere to company policies. This role blends instructional expertise with a deep understanding of...

Job Title: Trainer – Lenovo Inbound Sales ProgramReports to: Training Manager / Operations ManagerManages: Training needs of ~50 agentsLocation: [Onsite/Hybrid/Remote]Role Summary:The Trainer ensures that all Lenovo Tier 1 and Tier 2 agents are fully equipped to perform their roles effectively. This includes initial onboarding, product knowledge delivery,...

We are seeking a passionate and experienced Corporate Trainer to join our dynamic BPO team. The ideal candidate will be responsible for developing, delivering, and evaluating training programs that enhance the performance, communication, and service excellence of our customer service representatives.Key ResponsibilitiesConduct onboarding and ongoing training...

designing and delivering training programs for new and existing staff, creating educational materials, and assessing performance to improve customer service. Key duties involve developing training content (like lesson plans and presentations), conducting interactive sessions, identifying skill gaps, providing one-on-one coaching, and evaluating the...

Company DescriptionXceed is a leading multilingual Business Process Outsourcing service provider in the EMEA region, offering a range of services including inbound and outbound support, back-office operations, and social media analysis. With a capacity of over 10,000 web-enabled multi-channel stations, Xceed supports key government and commercial clients in...

Location:New CairoEmployment Type:Full-timeAbout the RoleWe are looking for an experiencedEnglish-Speaking Trainerto coach and develop customer support agents. The ideal candidate will have strong communication skills, solid training experience, and the ability to create engaging learning programs that improve agent performance, product knowledge, and...

Company DescriptionWe provide a safe and nurturing environment where individual differences in pace and ability are respected and catered for. Our mission is to create a supportive space that fosters growth and learning for everyone involved. We believe in empowering individuals to embrace their potential and become "Sparker" leaders for a brighter future....