Call center agent English Account B2
2 days ago
Company Description
RAYA Customer Experience specializes in next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers integrated business process outsourcing solutions backed by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Call Center Agent English Account B2 located in Qesm El Maadi. The Call Center Agent will be responsible for managing customer service inquiries, ensuring customer satisfaction, providing technical support, and assisting with various customer needs. Day-to-day tasks include handling customer calls, resolving complaints, providing accurate information, and maintaining records of interactions.
Qualifications
- Customer Service Representatives and Customer Support skills
- Strong Interpersonal Skills and Customer Satisfaction focus
- Computer Literacy
- Excellent communication skills in English
- Ability to work effectively in a team environment
- Experience in handling high-volume customer interactions is a plus
- High school diploma or equivalent
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