Customer Care Agent

4 days ago

Cairo, Cairo, Egypt VOIS Full time

Company Description

VODAFONE UK LIMITED, a management consulting company, is based out of VODAFONE HOUSE in Newbury, Berkshire, United Kingdom. The company is known for providing extensive consulting services and solutions that align with client needs. Vodafone is a global brand recognized for its innovative approach and exceptional customer service.

Role Description

This is a full-time hybrid role for a Customer Care Support representative, located in Cairo, Egypt, with some work from home flexibility. The Customer Care Support will handle day-to-day tasks including addressing customer inquiries, providing exceptional customer service, resolving issues, and ensuring customer satisfaction. The role requires excellent communication skills and the ability to analyze and troubleshoot customer problems efficiently.

Qualifications

  • Customer Service, Customer Support, and ensuring Customer Satisfaction skills
  • Strong Communication skills
  • Analytical Skills to troubleshoot and resolve issues
  • Attention to detail and ability to work in a hybrid environment
  • Previous experience in customer service or support roles is beneficial
  • Proficiency in English is required
  • Ability to work collaboratively in a team setting

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