Operation Team Lead
4 days ago
Company Description
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Role Description
This is a full-time on-site role for an Operation Team Lead, located in Cairo, Egypt. The Operation Team Lead will oversee day-to-day operations within the training sector, ensuring the smooth execution of processes and programs. Responsibilities include managing team performance, driving customer satisfaction, and utilizing analytical insights to optimize operational efficiency. The role also involves solving operational challenges, overseeing staff, and collaborating across departments to achieve organizational objectives.
Qualifications
- Strong Operations Management and Analytical Skills to drive efficiency and improve workflows
- Proven People Management skills for leading, mentoring, and evaluating team performance
- Excellent Communication skills to foster collaboration across teams and ensure clarity in interactions
- Experience in enhancing Customer Satisfaction through process improvements and service excellence
- Background in the training sector with prior experience as an Operation Lead (required)
- Bachelor's degree in Business Administration, Management, or a related field
- Ability to work under pressure and problem-solve effectively to achieve goals
- Familiarity with industry best practices and emerging trends in the training sector
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