Senior Customer Service Associate

7 days ago

Alexandria, Alexandria, Egypt Sanaddak Full time

Sanaddak Egypt
is a dynamic and rapidly growing FinTech company dedicated to revolutionizing financial accessibility in Egypt. We provide an innovative and ethical micro-liquidity solution specifically designed for underbanked individuals. Our platform leverages cutting-edge technology to offer cash liquidity based on a unique buyback model using customers' gold jewelry as the basis for the transaction. Our mission is to empower our clients with immediate financial flexibility, foster financial inclusion, and promote financial literacy through accessible and transparent processes, all managed conveniently via our dedicated mobile application. We are committed to making a tangible impact on the Egyptian financial landscape.

Role Description:
The senior Customer Experience
Associate
is a vital and frontline member of our team, responsible for creating a welcoming and positive environment for all customers who visit our branch. This role goes beyond traditional customer service by actively engaging with customers to understand their needs, resolve issues, and ensure their overall experience is seamless, efficient, and memorable. The ideal candidate is a proactive problem-solver with a friendly demeanor and a passion for building lasting customer relationships

Key Responsibilities:

  • Greet and welcome all customers as they enter the branch with a friendly and professional attitude.
  • Actively listen to customer inquiries and needs to provide personalized and effective solutions.
  • Navigate customers to the appropriate resources, services, or team members within the branch.
  • Address and resolve customer complaints, concerns, and issues promptly and professionally.
  • Escalate complex problems to management or senior staff as needed, while maintaining clear communication with the customer.
  • Provide support and guidance on our products, services, and company policies.
  • Build rapport with regular customers, remembering their names and preferences to create a personalized experience.
  • Identify opportunities to enhance the customer's relationship with the company, such as introducing them to new services or products that align with their needs.
  • Assist with various branch operations, which may include processing transactions, managing customer queues, and maintaining a tidy and organized customer area.
  • Accurately document customer interactions and feedback in our CRM system.
  • Stay informed about all company products, services, and promotions to provide accurate and up-to-date information.

Qualifications

  • Bachelor's degree in a relevant field
  • Experience from 2+ as CS
  • Excellent verbal and written communication skills in both Arabic and English.
  • Strong interpersonal skills with a patient, empathetic, and professional demeanor.
  • Ability to handle customer inquiries and complaints with calmness and efficiency.

What We Offer:

  • Competitive base salary and an attractive commission structure, rewarding your sales achievements.
  • Opportunities for career growth and professional development.
  • A vibrant, innovative, and supportive work environment where your contributions truly make a difference.

How to apply

  • Please apply online by clicking on "Easy Apply" at the top of the page, and you can also send your resume directly to WhatsApp number

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