Retail Store Manager

1 week ago

Cairo, Cairo, Egypt Talaat Moustafa Group Full time

Company Brief:

Talaat Moustafa Retail (TMR), part of Talaat Moustafa Group (TMG), leads the Group's expansion into Fashion Retail, Food & Beverage, and Entertainment, creating destinations that bring together style, taste, and experience. Driven by excellence and innovation, TMR is redefining how people shop, dine, and play — blending luxury, creativity, and culture into every detail.

Responsibilities

  • Represent the brand by communicating its values and philosophy through all customer and team interactions.
  • Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
  • Analyze sales trends, customer data, and competitor activity to identify new opportunities and improve performance.
  • Manage the customer database to strengthen relationships and identify future selling opportunities.
  • Prepare detailed reports on buying trends, customer requirements, and store performance.
  • Ensure excellent service standards and high levels of customer satisfaction.
  • Respond to customer complaints and concerns promptly and professionally.
  • Ensure e-commerce orders are fulfilled accurately and within SLA timelines.
  • Provide a clear vision to the team regarding business direction, store objectives, and key priorities.
  • Coach and mentor team members, promoting continuous learning and a growth mindset.
  • Monitor individual performance, conduct transparent evaluations, and implement performance improvement plans when needed.
  • Motivate and support the sales team to meet sales objectives through effective communication, recognition, and guidance.
  • Ensure compliance with all sales, operational, and HR policies and procedures.
  • Oversee merchandise receiving, pricing, and visual display in line with brand VM guidelines.
  • Monitor inventory levels, order replenishment, and manage stock accuracy.
  • Maintain store compliance with legal, health, safety, and security standards.
  • Coordinate floor coverage based on traffic data to ensure optimal customer service levels.
  • Collaborate with internal teams to address and resolve any operational or compliance issues promptly.

Qualifications

  • Very Good Command of English language
  • High school diploma or equivalent qualification.
  • Bachelor's degree in Business Administration or relevant field preferred.
  • A minimum of 4 years experience working in a retail environment, ideally in a managerial role.
  • Strong leadership and customer management abilities.
  • Customer service-oriented with in-depth knowledge of basic business management processes.
  • Excellent communication and interpersonal skills.

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