Operations Specialist

6 days ago

Cairo, Cairo, Egypt invygo Full time 5,000 - 40,000 per year

About invygo

Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.

Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.

Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.

invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.

At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.

About the role

This hybrid role is designed to support both our customers and the operations team during  critical moments of their journey with Invygo. You will play a key role in managing daily interactions with car dealers and customers, ensuring operational efficiency, and building strong partnerships to meet and exceed assigned KPIs.

What You Will Do as an Operation Specialist:

  • Deliver exceptional customer experiences in every interaction, whether with customers, car dealers, or your Invygo teammates.
  • Manage and resolve a high volume of requests and complaints with confidence and efficiency.
  • Collaborate with cross-functional teams, including engineering, data, and marketing, to develop new processes and products that enhance the customer experience.
  • Handle daily WhatsApp requests from dealers, ensuring timely and accurate responses.
  • Support the operations team in managing escalated scenarios and provide solutions to complex issues.
  • Occasionally handle challenging customer interactions, both in-person and over the phone, requiring strong customer service experience.

Requirements

What We Want:

  • Bachelor's degree with experience in Customer Experience (CX) or the hospitality industry.
  • Proficiency in both English and Arabic, with strong verbal and written communication skills.
  • Excellent computer skills, including experience with Office, Google Suite, or other platforms.
  • Strong troubleshooting, multitasking, and organizational abilities.
  • The ability to structure your day effectively to meet targets.

What We Like:

  • A passion for helping people and outstanding communication skills.
  • Comfort working in a startup environment with an understanding of startup methodologies (e.g., Agile, Sprint).
  • High attention to detail and the ability to work at a fast pace.
  • A positive, can-do attitude, taking ownership of ongoing issues and going the extra mile to solve root causes.
  • A strong team player who enjoys working both independently and collaboratively

  • Operations Specialist

    6 days ago

    Cairo, Cairo, Egypt BOOST Consulting and Training Full time 80,000 - 120,000 per year

    Role DescriptionThis is a full-time hybrid role for an Operations Specialist. The role is located in Cairo, Egypt. The Operations Specialist will be responsible for managing daily operations, overseeing project management activities, and supporting sales processes. Effective communication and strong organizational skills are vital to this...

  • Operations Specialist

    6 days ago

    New Cairo, Cairo, Egypt Winners Real Estate Full time 800,000 - 1,200,000 per year

    Company DescriptionWinners is a dynamic real estate firm dedicated to delivering exceptional results for investors, buyers, and developers. By prioritizing speed and personalized strategies, Winners helps clients achieve their goals efficiently and effectively. From expert investment guidance to comprehensive development support, we focus on turning...

  • Operational Specialist

    6 days ago

    Cairo, Cairo, Egypt Roots Solutions Full time 30,000 - 60,000 per year

    We're Hiring: Operations SpecialistWe're on the lookout for a talented Operations Specialist to join our growing teamIf you're passionate about operations, data-driven, and have a knack for leading teams toward excellence — this opportunity is for you.Key Responsibilities:• Lead and coordinate daily operations to ensure efficiency and performance.•...

  • Operations Specialist

    4 days ago

    Cairo, Cairo, Egypt Mr Full time 30,000 - 60,000 per year

    Company DescriptionMr. Beard, founded in 2021, has rapidly evolved from a local passion project to a leading global brand in men's grooming. With operations in Egypt and the UAE, the company offers a comprehensive range of high-quality beard, hair, and body care products made with natural ingredients and premium formulations. Mr. Beard is committed to...

  • Operational Specialist

    6 days ago

    Cairo, Cairo, Egypt Confimove - Miami Full time 80,000 - 120,000 per year

    Job Opportunity for Fresh Graduates:Operation SpecialistLocation: Nasr City Main Duties & Responsibilities:Branch Support: Act as the primary point of contact to support the company's retail branches.Workflow Assurance: Follow up and ensure the availability of all operational resources (devices, systems, marketing materials) to guarantee smooth daily...

  • Operation Specialist

    6 days ago

    Cairo, Cairo, Egypt CITY STARS Full time 30,000 - 60,000 per year

    An operations specialist is a professional responsible for optimizing daily activities within a company by analyzing workflows, improving processes, and managing resources. Their duties can include streamlining operations, coordinating between departments, ensuring quality standards, and resolving issues to increase efficiency and productivity. The specific...

  • Operational Specialist

    2 days ago

    Cairo, Cairo, Egypt Microwize Technology, Inc. Full time 38,000 - 68,000 per year

    We're Hiring Finance Operations Specialist – GL Cairo | Full-Time Monday–Friday, 09:00 AM – 05:00 PM EST (4PM - 12AM CLT) Available Positions: 1⸻ About the RoleWe are looking for a Finance Operations Specialist (GL) to join our growing teamIn this role, you will collaborate with clients, Project Managers, Sales, and Finance teams to ensure smooth and...

  • ecommerce operation specialist

    6 days ago

    Cairo, Cairo, Egypt Bowline Full time $14,000 - $24,000 per year

    Company DescriptionBowline is a dynamic fashion brand that combines elegance and sophistication in every creation. Renowned for its commitment to quality and exceptional style, Bowline consistently sets trends and redefines standards in the fashion industry. As a leader in innovation, Bowline inspires confidence and individuality through its distinctive...

  • Operational Specialist

    6 days ago

    Cairo, Cairo, Egypt Derbala Design Studio Full time 80,000 - 120,000 per year

    Company DescriptionEstablished in 2018, Derbala Design Studio specializes in crafting innovative and inspiring spaces with a commitment to high-quality finishes and meticulous attention to detail. We deliver unique design solutions tailored to meet our clients' diverse needs. Our versatile portfolio includes large-scale projects like the 11,500 square meter...

  • Operations Maintenance Specialist

    6 days ago

    Cairo, Cairo, Egypt Ahmed ElSallab Full time 40,000 - 60,000 per year

    Company DescriptionAhmed El Sallab has been a leading company in the ceramic tile and sanitary ware field in Egypt since 1912. The company is dedicated to providing the best value to customers by delivering products that combine exceptional performance and lasting harmony. Known for its strong presence in the home requirements retail market, Ahmed El Sallab...