Immunology Customer Engagement and Communications Manager

1 day ago

New Cairo, Cairo, Egypt Novartis Full time
Summary

Are you passionate about creating exceptional customer journeys and shaping how people experience a brand? As a Customer Experience Manager, you'll be at the heart of building meaningful connections between customers and the brand. This role goes beyond service—it's about designing and delivering experiences that inspire loyalty, trust, and advocacy.

You'll collaborate with marketing and brand teams to ensure every touchpoint reflects the company's values and resonates with customers. From leveraging insights to optimize engagement strategies, to driving innovative campaigns that enhance satisfaction.

LI-Onsite
About the Role

Major accountabilities:

  • Prepare content for Integrated Brand Teams and Launch Teams.
  • Execute, monitor, and analyze tactical plans to drive brand growth.
  • Lead development of promotional activities in compliance with SOPs and Code of Conduct.
  • Manage brand budgets, forecasts, and expenses; evaluate marketing mix for cost-effectiveness.
  • Identify market insights and opportunities through customer interactions; execute central and regional marketing activities.
  • Monitor product performance and external environment, taking corrective actions to meet objectives.
  • Collaborate with Marketing and Medical teams to maximize activities, including KOL engagement and patient segment needs.

Minimum Requirements

  • Minimum 3 years of experience in Sales or Marketing leadership role.
  • Immunology therapy area experience is a strong plus.
  • Demonstrated leadership skills with the ability to influence and drive cross-functional collaboration.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally:

Division

International

Business Unit

Marketing

Location

Egypt

Site

New Cairo

Company / Legal Entity

EG02 (FCRS = EG002) Novartis Pharma S.A.E

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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