E Commerce Head

"Le Voile" … We are Hiring

E-Commerce Manager

"Le Voile" has always been positioned as a distinguished brand offering both veiled and unveiled ladies with competitively priced and high-quality latest fashion.

Being one of the leading brands in field of ladies' modest fashion, and among its continuous expansion and growth plans towards meeting customers growing needs, "Le Voile" has been regularly working on creating and building a highly business focused and results oriented team.

We are continuously seeking new talents to strengthen the team and drive the business forward.

Responsibilities & Duties:

This is a full-time role at "Le Voile", with direct reporting to Company Retail BU Head.

Le Voile E-Commerce Manager will be generally responsible for leading and growing our online sales channels by developing and executing the planned e-commerce strategy, managing digital operations across all platforms, increasing brand recognition, driving online revenue, and enhancing customer experience & satisfaction.

Le Voile E-Commerce Manager duties shall include, to …:

• Develop and implement effective e-commerce strategies aligned with the company's business goals.
• Manage and optimize the performance of the online store (website, marketplace platforms, and social commerce).
• Oversee daily e-commerce operations including order processing, inventory coordination, and fulfillment.
• Collaborate with the marketing team to plan and execute digital campaigns that increase traffic, conversion rates, and customer retention.
• Manage product content that will be published on company website.
• Manage the e-commerce fulfillment performance.
• Mange the last mile delivery operations.
• Manage the e-commerce complaints process and drive customer satisfaction.
• Collaborating with the brands team for the marketing plan and forecast.
• Launch new brands.
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Work closely with different teams (product management, graphics, sales, marketing) to provide updated content.
• Improve the traffic and visibility of the brand shop and target SKUs to boost the sell-out through marketing activities and content optimization.
• Provide support in other areas of Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, Website UX, and Paid social media.
• Identify SEO best practices regarding inventory, pre-orders, and pricing policies.
• Analyze sales performance, customer behavior, and digital analytics to improve overall performance.
• Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, VLOOKUP's, etc.) to stay organized.
• Ability to multitask and meet deadlines while maintaining attention to detail.
• Stay updated with e-commerce trends, tools, and technologies to maintain a competitive edge.

Qualifications & Skills required:

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Minimum of 5 years' experience as E-Commerce Manager or similar role (with experience in fashion retail business) preferably in a fast-paced, e-Commerce business.

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Bachelor degree in Marketing, Business Administration, or relevant field.

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High experience in managing and maintaining e-Commerce website.

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Excellent knowledge of the e-Commerce space that includes marketing strategies, various leading e-Commerce website builders (Shopify, WooCommerce, WordPress).

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Familiarity with web design and a keen eye to detail, with passion for delivering exceptional customer experience.

• Strong understanding of SEO, SEM, and digital marketing analytics.

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Good experience with product development, competitive strategies, consumer research, industry trends and usability best practices.

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Good management of main KPI's (Traffic - Basket Size (average ticket)- Conversion Rate).

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Excellent analytical mind and highly results oriented.

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Excellent planning, organizational, multitasking and leadership skills.

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Excellent communication and collaboration skills.

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Team player.

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High proficiency in decision making & problem solving.

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Very good command of English language.