Customer Relation Specialist

1 week ago

Giza, Giza, Egypt Ship To Box Full time 25,000 - 60,000 per year

Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.

Manage customer accounts, ensuring accurate information and timely updates regarding shipments and orders.

Coordinate with internal teams and shipping partners to facilitate smooth package forwarding and delivery processes.

Handle escalated customer concerns with empathy, providing effective solutions to ensure satisfaction.

Educate customers on Ship To Box services, policies, and procedures to enhance their experience.

Track and monitor shipments, proactively communicating status updates and resolving delivery challenges.

Document all customer interactions and feedback in the CRM system for continuous improvement.

Identify opportunities to upsell or cross-sell additional services based on customer needs.

Collaborate with the operations team to streamline workflows and improve service efficiency.

Participate in ongoing training to stay current with industry best practices and company offerings.

Desired Candidate Profile

Minimum of 1 to 3 years of experience in customer relations, customer service, or a related field.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Demonstrated ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Proficiency in using CRM software and other customer service tools.

Ability to work onsite in a collaborative office setting.

Exceptional interpersonal skills with a customer-centric mindset.

Experience working with international customers is a plus.

Ability to remain calm and professional under pressure.

Willingness to work flexible hours as needed to support global customers.

  • Client Relations Specialist

    2 weeks ago

    Giza, Giza, Egypt Art of Service Full time 24,000 - 72,000 per year

    Company DescriptionArt of Service is a dynamic branding and design agency based in Egypt, dedicated to transforming visions into powerful, results-driven brands. Since 2016, we have delivered end-to-end branding solutions that include brand strategy, visual identity design, corporate printing, packaging, website creation, and content marketing. Our team...

  • Marketing And Public Relations Specialist

    2 weeks ago

    Giza, Giza, Egypt Art of Service Full time 15,000 - 30,000 per year

    Company DescriptionBased in Egypt, Art of Service has been a leader in branding solutions across the Middle East since 2016. The company specializes in transforming visions into distinctive, results-driven brands, offering services ranging from brand strategy and visual identity design to website development and digital campaigns. Art of Service focuses on...

  • Client Relations Specialist

    2 weeks ago

    Giza, Giza, Egypt Elaf Developments Full time 30,000 - 60,000 per year

    We're looking for a Client Relations Specialist to join our teamIf you have strong communication skills, enjoy dealing with clients, and are passionate about delivering excellent service — we'd love to meet you.Requirements:• Minimum 1 year of experience in the real estate development field.• Previous experience in collections and client follow-ups.•...

  • customer service and Public Relation Secialist

    5 days ago

    Giza, Giza, Egypt ShinyWhite HR Hub Full time

    We're Hiring:Customer Service and Public Relation SpecialistAbout Shiny White Dental CentersShiny White Dental Centers is the leading Dental Service Organization (DSO) in the Middle East, recognized for its advanced expertise in full-arch rehabilitation and comprehensive patient care. With over 500 employees and dentists working collaboratively across...

  • Customer Service Specialist

    2 weeks ago

    Giza, Giza, Egypt Fathy Ibrahim - فتحي إبراهيم Full time 60,000 - 120,000 per year

    Job Title:Customer Service SpecialistLocation:6th of October – Full-time, On-siteCompany:Fathy Ibrahim – Silver & JewelryAbout the Company:Fathy Ibrahim is a leading Egyptian brand specializing in silver jewelry and elegant gifts. We pride ourselves on delivering high-quality products with exceptional customer experience through our branches and online...

  • Customer Relations Executive

    1 week ago

    Giza, Giza, Egypt Hala HR Consulting Full time 15,000 - 30,000 per year

    Prestigious company Located in Mohandeseen, Egypt seeking a person to hire as :Position: Customer Relation AgentJob Description: Responding to customer inquiries via phone, email, chat, or in person in a timely and professional manner. Providing information about products, services, and company policies. Resolving customer complaints and issues...

  • Customer Relationship Management Specialist

    2 weeks ago

    Giza, Giza, Egypt Dermaelle - Dermacosmetics Full time 100,000 - 120,000 per year

    Company DescriptionDerma Elle is an emerging and innovative skincare brand rooted in the rich heritage of Egypt. Combining scientific excellence with traditional elegance, Derma Elle is committed to delivering premium skincare solutions. The brand's mission is to empower individuals by promoting natural beauty and confidence through cutting-edge products....

  • Customer Support Specialist

    2 weeks ago

    Giza, Giza, Egypt PPOC company Full time 40,000 - 60,000 per year

    Fresh graduates are welcome to apply.This is a part-time, on-site role for a Customer Support Specialist located in Giza. The role involves providing exceptional customer support, resolving inquiries, and ensuring customer satisfaction. Responsibilities include handling technical support issues, analyzing customer needs, and facilitating effective...

  • Customer Support Specialist

    1 week ago

    Giza, Giza, Egypt Art of Service Full time 20,000 - 40,000 per year

    Company DescriptionArt of Service, based in Egypt, is a leading branding agency that has been transforming businesses across Egypt and the Middle East since 2016. We specialize in creating meaningful and impactful brand experiences, combining creative strategies and premium design with flawless execution. Our expertise spans brand strategy, visual identity...

  • Customer Support Specialist

    1 week ago

    Giza, Giza, Egypt TaskUs Full time 150,000 - 250,000 per year

    Customer Support Specialist– Fintech/Crypto (Wave 2) Location: Skywalk, El Sheikh Zayed Salary: 16,500 gross/month (including KPIs) Shifts: rotational Support Channels: Chat & Email only Transportation: Provided English Level Required: B2+/C1 SpeakersWe're hiring Customer Support Specialists to join the launch team (Wave 2) for a global...