Customer Relations Executive

1 week ago


Giza, Giza, Egypt Hala HR Consulting Full time 15,000 - 30,000 per year

Prestigious company Located in Mohandeseen, Egypt seeking a person to hire as :

Position: Customer Relation Agent

Job Description:

 Responding to customer inquiries via phone, email, chat, or in person in a timely and

 professional manner.

 Providing information about products, services, and company policies.

 Resolving customer complaints and issues efficiently while ensuring customer satisfaction.

 Processing orders

 Maintaining accurate records of customer interactions and transactions.

 Following up with customers to ensure their issues are resolved.

 Collaborating with other departments (e.g., sales, Operations) to provide comprehensive

 support.

 Identifying customer needs and suggesting appropriate products or services.

 Collecting customer feedback and reporting recurring issues to management.

 Adhering to company guidelines and procedures for handling customer interactions.

Requirements:

  • From 6 months to 2 year of experience in the same position or any relevant position such as (Customer service, Call center or Tele sales)

  • Very Good in English is a must

  • Excellent in email writing

  • Good user Microsoft office

  • A customer-oriented and professional attitude

-Candidates should be resident in Mohandeseen,Dokki ,Agouza, Giza , Zamalk Or near areas.

Work Environment:


•Working hours: 10:00 am to 06:00 pm


•Days off: Friday (Saturday 2 days off in the month)

Benefits :

  • Quarterly bonus upon achievement

    • Social, & Medical insurance


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