Customer Relations Executive
1 week ago
Prestigious company Located in Mohandeseen, Egypt seeking a person to hire as :
Position: Customer Relation Agent
Job Description:
Responding to customer inquiries via phone, email, chat, or in person in a timely and
professional manner.
Providing information about products, services, and company policies.
Resolving customer complaints and issues efficiently while ensuring customer satisfaction.
Processing orders
Maintaining accurate records of customer interactions and transactions.
Following up with customers to ensure their issues are resolved.
Collaborating with other departments (e.g., sales, Operations) to provide comprehensive
support.
Identifying customer needs and suggesting appropriate products or services.
Collecting customer feedback and reporting recurring issues to management.
Adhering to company guidelines and procedures for handling customer interactions.
Requirements:
From 6 months to 2 year of experience in the same position or any relevant position such as (Customer service, Call center or Tele sales)
Very Good in English is a must
Excellent in email writing
Good user Microsoft office
A customer-oriented and professional attitude
-Candidates should be resident in Mohandeseen,Dokki ,Agouza, Giza , Zamalk Or near areas.
Work Environment:
•Working hours: 10:00 am to 06:00 pm
•Days off: Friday (Saturday 2 days off in the month)
Benefits :
Quarterly bonus upon achievement
- Social, & Medical insurance
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