IT Help Desk

6 days ago

th of October City, Giza, Egypt Egypt Education Platform Full time 40,000 - 60,000 per year

EEP - Prime National Schools is seeking a knowledgeable and proactive IT Help Desk to join our technical support team. This role is essential in ensuring that our staff and students receive the highest level of IT support, contributing to a seamless educational experience.

Key Responsibilities:

  • Provide day-to-day technical support to all employees and students regarding hardware, software, and network issues.
  • Manage incidents and service requests in the help desk ticketing system, ensuring timely resolution and excellent customer service.
  • Assist with the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices.
  • Troubleshoot problems over the phone, via remote support tools, and in person.
  • Document and maintain accurate records of issues, solutions, and upgrades in the help desk system.
  • Participate in the onboarding of new staff and students by providing training on IT tools and systems.
  • Collaborate with the IT team to identify and implement improvements in technology and processes.
  • Monitor and report on IT inventory and recommend necessary equipment purchases or upgrades.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in an IT Help Desk or support role is preferred.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Excellent troubleshooting skills and the ability to work under pressure to meet deadlines.
  • Exceptional communication skills in both Arabic and English; ability to convey technical information to non-technical users.
  • Strong customer service orientation with a desire to help others.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Willingness to learn and adapt to new technologies and processes.

Safeguarding Statement: The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.

Benefits

  • High table of Medical Coverage within Egyptian Network.
  • Transportation Provided "School Bus"
  • Tuition Discount 20%.
  • Great and encouraging work environment.
  • Monthly Rewarding System.
  • Yearly Increase up to 20% "based on achieving KPIs"
  • Regular Workshops & Professional development.

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