Fluent English Customer Service Rep

6 days ago


Alexandria, Alexandria, Egypt LEO Trading Agency Full time

Company Description

LEO Trading Agency is a specialized LLC operating trading agencies and franchise models. As a partner of Vodafone since July 2012, LEO owns and operates 31 Vodafone express stores across Egypt. The company also focuses on import and export activities, as well as outsourcing recruitment services.

Role Description

This is a full-time hybrid role for a Fluent English Customer Service Representative. The role is based in Alexandria, Egypt, but some work-from-home is acceptable. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the customer experience. Responsibilities also include resolving issues in a timely manner and maintaining a high level of service quality.

Qualifications

  • Experience in Customer Service, Customer Support, and Customer Satisfaction
  • Strong skills in Customer Experience and Customer Service Representatives
  • Excellent written and verbal communication skills in English
  • Ability to work both independently and as part of a team
  • Previous experience in a hybrid work environment is a plus
  • Bachelor's degree in a related field is preferred

Job details

  • It's a hybrid mode
  • Transportation provided
  • Equipment provided
  • Social and Medical Insurance
  • Attractive salary and kpis


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