Front Desk Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza's prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

Front Desk Receptionist

Four Seasons Hotel Cairo at The First Residence

Four Seasons Hotel Cairo at The First Residence is seeking a talented and experienced Front Desk Receptionist who shares our passion for excellence and is enthusiastic about delivering an exceptional guest experience.

About the role:

Front Desk Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate service experience.

What You Will Do

Checks in guests in an efficient and friendly manner, using guests' names whenever possible. Assures that the guest is assigned the type of room requested and that the correct rate is charged. Arranges for luggage to be delivered to the guest room. Issue the correct keys to the guest.

• Checks out the guest at the end of stay. Ascertains guest satisfaction, collects keys, posts late charges, and presents the bill to the guest. Settles the bill accurately through a credit card or cash transaction.
• Utilizes a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.

What You Bring

• Requires a working knowledge of division operations.

• Working knowledge is generally learned on the job.

• Requires the ability to operate computer equipment and other Front Desk systems.

• Requires reading, writing, and oral proficiency in the English language.

• More than 1 year of experience.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Complimentary dry cleaning for employee uniforms/ business attire.

• Complimentary employee meals

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals.

• Dental and medical/disability/life insurance

• Retirement pension plan

• Employee service awards

Schedule & Hours

Full–time job with 44 working hours a week.