Chat Support Specialist

1 week ago


Cairo, Cairo, Egypt MICO WORLD Full time 12,000 - 36,000 per year

Company Description

MICO WORLD is an Internet company specializing in the social entertainment industry. We have launched a variety of social entertainment applications, including MICO, YoHo, TopTop, and SUGO. Our presence extends to markets in the Middle East, Southeast Asia, North America, Japan, and Korea. Operating in more than 150 countries and regions, our products have over 200 million global registered users.

Role Description

This is a full-time, on-site role located in Cairo, Egypt, for a Chat Support Specialist in Customer Success. The Chat Support Specialist will manage day-to-day tasks which include providing timely and effective customer support through chat, addressing and resolving customer inquiries, troubleshooting technical issues, and maintaining accurate records of customer interactions. The role involves closely working with customers to ensure their success and satisfaction with our products.

Qualifications

  • Customer Support and Communication skills
  • Technical Support and Troubleshooting skills
  • Strong Analytical Skills
  • Excellent written and verbal communication skills in English; multilingual abilities are a plus
  • Ability to work on-site in Cairo, Egypt
  • Experience in the social entertainment industry is a plus
  • B1 in English is ok


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