Community Moderator

5 days ago

Cairo, Cairo, Egypt SSC HR Solutions Full time 25,000 - 35,000 per year

Job Summary:

We are looking for a proactive and empathetic Community Moderator to oversee our social media and online community engagement. The role focuses on maintaining a healthy and respectful brand environment by moderating comments, resolving customer inquiries, and escalating sensitive issues.

 Key Responsibilities:

  •  Monitor social media channels, comment sections, inboxes, and forums
  •  Respond to customer comments, DMs, and inquiries in a timely, polite manner
  •  Enforce community guidelines to maintain a safe and respectful environment
  •  Hide or report spam, offensive content, or misinformation
  •  Escalate complex customer issues to the relevant departments (sales, aftersales, marketing)
  •  Collaborate with the social media specialist to align tone of voice and responses
  •  Track and report common user concerns, feedback, and sentiment
  •  Assist in creating FAQ responses and message templates
  •  Monitor online reviews and respond when appropriate
  •  Support crisis communications and public feedback loops during campaigns or product issues

Requirements

 Requirements:

  • 1–2 years of experience in customer support, moderation, or social media roles
  •  Excellent communication skills in Arabic and English (written and spoken)
  •  Ability to remain calm, neutral, and professional under pressure
  •  Familiar with social platforms: Instagram, Facebook, TikTok, YouTube
  • Understanding of online behavior, trolling patterns, and brand safety best practices
  • Organized and capable of handling high message volumes
  •  Tech-savvy and responsive with attention to tone and detail

 Qualifications & Competencies:

  •  High emotional intelligence and empathy
  •  Quick decision-making and problem-solving mindset
  •  Trustworthy, discreet, and reliable in handling customer issues
  •  Familiarity with moderation tools and content reporting systems
  •  Strong team player and communicator

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