Moderator

1 week ago

Cairo, Cairo, Egypt Bingo Global Group Full time

Company Description

AnimeSpot aims to be the premier destination for collectors and pop culture enthusiasts seeking unique and exclusive merchandise. As we continue to grow, we are dedicated to building a premium community for our customers to connect, experience, and enjoy their passion for collectibles, figures, and toys.

Role Description

This is a full-time, on-site role for a Senior Customer Service / Moderator located in Cairo, Egypt. The role involves managing and improving customer support services, ensuring high levels of customer satisfaction, and moderating the community. Daily tasks include responding to customer inquiries, resolving issues, and maintaining a positive customer experience through effective communication and support.

Key Responsibilities:

Communicate with customers across multiple channels (in-store, online, social media).

Respond to inquiries, comments, and complaints via platforms like Facebook, Instagram, and website chat.

Recommend and upsell products tailored to customer needs.

Confirm online orders and validate customer information.

Handle order processing, cancellations, refunds, and data entry.

Ensure content appropriateness in comments/messages; escalate when necessary.

Upload product info and images to the website.

Collaborate with internal teams to follow up on customer orders or technical issues.

Participate in online conversations to enhance engagement and sales.

Submit basic daily/weekly/monthly reports as required.

What You'll Learn (Advantages):

Hands-on experience in business operations and logistics

Introduction to data entry, analytics, and performance reporting

E-commerce processes from order to delivery

Exposure to product management and digital merchandising

Customer behavior insights across online platforms

Requirements:

Bachelor's degree or equivalent.

2–5 years of experience in Customer Service, Tele sales, or Moderation.

Excellent communication skills in Arabic and English (written & spoken).

Proficiency in Microsoft Office (Excel, Word, Outlook).

Familiarity with all major social media platforms.

Passion for anime and pop culture is a plus.

Flexible with rotational shifts.

Team player with the ability to work across departments.

  • Moderator

    2 weeks ago

    Cairo, Cairo, Egypt NEXperience Full time

    Company DescriptionNEXperience is a CX innovation company revolutionizing customer engagement for global brands by combining first-rate talent, advanced AI, and industry expertise. Offering scalable, cost-effective nearshore solutions in customer support, digital sales, and back-office operations, NEXperience specializes in serving the healthcare,...

  • Moderator

    2 weeks ago

    Cairo, Cairo, Egypt Anonymous Full time

    We're Hiring — Moderator VacancyLocation: 6th of OctoberWorking Hours: 9:00 AM – 5:00 PM, 5 days a weekWork Model: Hybrid (3 days on-site, 2 days remote)We're looking for a Moderator to join our creative team at Anonymous AdvertisingIf you're representable, witty, and have a strong command of English, this role is made for you.What You'll Be...

  • Moderator

    2 weeks ago

    Cairo, Cairo, Egypt Anonymous Ads Mena Full time

    We're looking for aSocial Media Moderatorto join our growing teamWhat You'll Do:Moderate and engage across multiple brand pagesGo beyond replying — identify trends, patterns, and valuable audience insights.Stay aligned with ongoing campaigns to keep community conversations relevant and engaging.Support with caption writing and creative content ideas.What...

  • Gaming Moderation

    6 days ago

    Cairo, Cairo, Egypt SNAP Moderation Full time

    We're searching for individuals who are passionate about the field of mobile games.Please read it carefully before applyingBenefits:Gross Salary up to 8000Social Insurance.Flexible work hours and 2 days off per week.Requirements:Graduated, or in the final year of university.Excellent EnglishGood understanding of cultural norms and the ability to apply them...

  • Gaming Moderator

    6 days ago

    Cairo, Cairo, Egypt SNAP Moderation Full time

    We're seeking individuals who are passionate about the field of mobile gaming.Please read it carefully before applying- Benefits:Gross Salary up to 8000Social Insurance.Flexible work hours and 2 days off per week.Company outings.- Requirements:Graduated, or in the final year of university.Excellent EnglishGood understanding of cultural norms and the ability...

  • Moderator

    6 days ago

    Cairo, Cairo, Egypt HR Egypt Network - HREN Full time

    Job Title: ModeratorJob SummaryWe are looking for a proactive and customer-focused Social Media & Customer Support Officer to manage our online presence and interact with customers across multiple communication channels. The ideal candidate will be responsible for social media publishing, responding to customer inquiries, and making outbound calls to support...

  • Gaming Moderation

    2 weeks ago

    Cairo, Cairo, Egypt SNAP Moderation Full time

    We're searching for individuals who are passionate about the field of mobile games.Please read it carefully before applyingBenefits:Gross Salary up to interesting giftsSocial Insurance.Flexible work hours and 2 days off per week.Company outings.Requirements:Graduated, or in the final year of university.Excellent EnglishGood understanding of cultural norms...

  • Moderator

    2 weeks ago

    Cairo, Cairo, Egypt Ali Alkhajeh Developments Full time

    Job Vacancy: Moderator (Customer Communication)Location: MokattamEmployment Type: Full-timeJob OverviewWe are looking for a detail-oriented and professional Moderator to manage customer communications across digital platforms. The ideal candidate must have hands-on experience with Double Tick (WhatsApp Business API) and CRM systems, ensuring timely,...

  • Senior Moderator

    7 days ago

    Cairo, Cairo, Egypt RASANS Full time

    Company DescriptionRASANS is a global creative agency specializing in branding, digital media, and visual storytelling. With a multidisciplinary team of strategists, designers, and creators, the agency partners with ambitious brands to create impactful experiences across various platforms and industries. Rooted in design thinking and driven by innovation,...

  • Content Moderator

    6 days ago

    Cairo, Cairo, Egypt MICO WORLD MENA Full time

    Company DescriptionMICO WORLD, established in 2014, is a global leader in open social platforms, offering an array of engaging services such as chatting, live streaming, voice and video chats, games, and more. With over 100 million users across more than 150 countries, MICO WORLD has created diverse social products, including MICO, YoHo, TopTop, and Sugo,...