Reservations&Post-Production Manager

4 days ago

Cairo, Cairo, Egypt You Baby Studio Full time

You+Baby Studio is Growing

We're one of the leading family photography studios in MENA, dedicated to capturing the beauty of maternity, newborn, and family moments. Photography is more than our work - it's our joy, and we're here to create images you'll hold close for a lifetime.

We're looking for a Reservations&Post-Production Manager to manage our Reservations and Post Production teams, boost booking, delivery excellence and customer satisfaction. It's a 100% remote work.

In this role, you will:

  • Train, mentor, and support the teams.
  • Track, analyze, and report on key performance indicators (KPIs).
  • Create and manage weekly schedules of the employees.
  • Identify and act on upselling opportunities to drive revenue growth.
  • Resolve conflicts constructively, both within the team and with clients.
  • Assist in the hiring process, from interviewing to onboarding new staff.

We're Looking For Someone Who

  • Has 1+ year of customer service experience (hospitality/retail preferred/photography).
  • Speaks and writes English and Arabic fluently, Russian language is a plus.
  • Is detail-oriented, organized, and tech-savvy.
  • Can multitask and manage time effectively.
  • Has experience in sales.
  • Has managerial experience.
  • Is experienced in working with WhatsApp API platforms like - Intercom or Respond or Freshchat.

What You'll Love About Working With Us

  • Career Growth – real opportunities to develop as our studio expands.
  • Creative Atmosphere – be part of a fun, inspiring, and supportive team.
  • Work-Life Balance – paid annual 30-day leave + 5-day work week.
  • Comfortable Environment – fully remote work from anywhere in the world.
  • Competitive Salary – aligned with your skills and experience.
  • Meaningful Work – you'll help create memories that families will cherish forever.

If you're interested in this opportunity, write "YEY I want to work with YOU+Baby Studio" in you cover letter.

Job Type: Full-time

Application Question(s):

  • Do you have experience in working with WhatsApp API platforms like - Intercom or Respond or Freshchat or any similar platform?

Experience:

  • Sales: 1 year (Required)
  • Managerial: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Language:

  • English (Required)
  • Arabic (Preferred)
  • Russian (Preferred)

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