Reservation Supervisor

2 days ago

Cairo, Cairo, Egypt Royal Regency Hotel Full time

Supervise daily operations of the reservations department to ensure efficient and accurate booking processes.

  • Monitor and manage room inventory, ensuring optimal occupancy and revenue maximization.
  • Train, mentor, and support reservations staff, fostering a culture of excellence and continuous improvement.
  • Handle complex or escalated reservation requests and guest inquiries with professionalism and care.
  • Collaborate with the front office, sales, and housekeeping teams to coordinate guest arrivals and special requests.
  • Prepare and analyze reservation reports, identifying trends and opportunities for process enhancement.
  • Implement and uphold hotel policies, procedures, and quality standards within the reservations team.
  • Assist in developing and executing promotional offers and packages to drive bookings.
  • Ensure all reservation data is accurately entered and maintained in the property management system.
  • Address guest feedback related to reservations, resolving issues promptly to ensure satisfaction.
Desired Candidate Profile

Minimum of 1 year and up to 3 years of experience in hotel reservations or front office operations.

  • Proven ability to supervise and motivate a team in a fast-paced hospitality environment.
  • Strong organizational and multitasking skills with keen attention to detail.
  • Excellent verbal and written communication abilities.
  • Proficiency in hotel property management systems and reservation software.
  • Demonstrated problem-solving skills and the ability to handle guest concerns effectively.
  • Flexibility to work various shifts, including weekends and holidays, as required.
  • Ability to work onsite in a hotel office environment.
  • Commitment to delivering exceptional guest service at all times.
  • Strong analytical skills for reporting and data interpretation.

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