Call center agent
13 hours ago
Company Description
COB Solution is dedicated to empowering medical providers by enhancing their operational efficiency, optimizing workflows, and delivering innovative solutions. The organization is committed to improving patient care while accelerating growth for healthcare providers. By fostering a culture of innovation and excellence, COB Solution strives to deliver value-driven results that meet the unique needs of the healthcare sector.
Role Description
This is a full-time, on-site role for a Call Center Agent located in Qesm El Maadi. The Call Center Agent will handle customer inquiries, resolve complaints, and provide excellent support while ensuring customer satisfaction. Day-to-day responsibilities include managing inbound and outbound calls, addressing customer concerns effectively, and ensuring accurate documentation of interactions to maintain service quality.
Qualifications
- Strong Customer Service skills, including Customer Support and ensuring Customer Satisfaction
- Exceptional Interpersonal Skills to foster positive interactions with customers and team members
- Proficiency in Computer Literacy and using various software tools effectively
- Ability to communicate clearly and professionally in verbal and written formats
- Prior experience in a call center or customer service role is a plus
- Problem-solving skills and the ability to handle customer concerns efficiently
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