Workforce Real Time Analyst
7 days ago
Workforce RTM & Data Analyst
Location: Maadi, Cairo
About the Role:
We're looking for a detail-oriented Workforce RTM & Data Analyst to join our Workforce Management team. In this role, you'll monitor real-time call center performance, analyze data, and deliver insights that drive operational efficiency and service quality.
Key Responsibilities:
- Monitor queue performance and agent adherence in real time.
- Develop and maintain interactive dashboards using Power BI and Excel.
- Generate accurate and timely performance reports.
- Analyze trends and provide actionable recommendations to improve KPIs.
- Collaborate with operations and workforce teams to optimize scheduling and forecasting accuracy.
Qualifications:
- Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field.
- 2–3 years of experience in Workforce Management (WFM) or call center analytics.
- Advanced proficiency in Power BI, Excel, and data visualization tools.
- Strong analytical and problem-solving skills.
- Fluent in Arabic and English.
Why Join Us?
Data-driven culture with growth potential Collaborative and innovative team environment Opportunity to make a measurable impact on performance.
If you're passionate about transforming data into decisions, we'd love to hear from you Apply Now and join our growing team in Maadi, Cairo.
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