Associate Manager

6 days ago

Cairo, Cairo, Egypt Majid Al Futtaim Full time 120,000 - 240,000 per year

JOB TITLE
Associate Manager - Information Technology | MAF Retail | Hypermarket Egypt

Role Summary
Associate Manager - Information Technology is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.

ROLE PROFILE

  • Provide first level support to all business units on all IT related requests.
  • Provide hotline support during non-office hours, holidays and weekends when required.
  • Coordinate, test and review request for changes identified by MAF Retail staff.
  • Provides support for all IT products and services, which includes answering questions and troubleshooting problems.
  • Determine the most effective manner to resolve user's technical issue.
  • Record required user and problem information in Service Desk tool.
  • Update tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
  • Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up.

Requirements

  • Bachelor's Degree in Computer Science or equivalent.
  • 4+ years of experience in an IT Department.
  • Business communication and presentation skills.
  • Highly organized with strong multitasking skills.
  • Good time management skills.
  • Good problem solving skills.

What We Offer

  • At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
  • Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  • Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

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