Export Customer Service

5 days ago

Qesm El Maadi Cairo, Egypt ACCM Full time 60,000 - 120,000 per year

Company Description

ACCM, a subsidiary of ASEC for Mining, has been a leader in the production of Ground Calcium Carbonate (GCC) since 2009, serving industries globally. As part of Qalaa Holdings, ACCM plays a pivotal role in the geology and mining sectors across Egypt and the MENA region. Headquartered in Cairo, we are at the forefront of innovation and excellence in the industry.

Role Description

This is a full-time, on-site position at ACCM in Cairo. The Export Customer Service will manage and oversee all export-related activities, ensuring clear communication with internal and external stakeholders, handling documentation and logistics, and delivering excellent service to support the company's strategic objectives.

Responsibilities:

  • Coordinate with the sales team to receive customer needs and process purchase orders.
  • Communicate with customers via phone, email, or in person for delivery planning based on received P.O.s.
  • Respond promptly to customer inquiries and connect them with sales representatives.
  • Receive and log customer complaints, initiate resolution in the system, and follow up until closure.
  • Coordinate and follow up with production, quality control, warehouse, and dispatch teams for the agreed delivery plan (crusher and milled products).
  • Work closely with the logistics team and contractors to ensure timely deliveries.
  • Monitor customer orders and ensure successful on-time delivery.
  • Maintain and update customer movement analysis reports.
  • Manage and update the customs department on day-shift documentation for loaded containers.
  • Handle customs documentation, reports, and modifications as required.
  • Create PI (Proforma Invoices) on the ERP system and extract invoices.

Qualifications

  • Bachelor's degree
  • F3ma1e
  • 1–2 years of experience
  • Fluency in English
  • Strong communication skills

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